There are newer employer reviews for Frontier Communications
There are newer employer reviews for Frontier Communications

See Most Recent

Helpful (3)

Medium Account Executive

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Account Executive
Current Employee - Account Executive

I have been working at Frontier Communications full-time (More than 8 years)

Doesn't Recommend
Neutral Outlook
Approves of CEO
Doesn't Recommend
Neutral Outlook
Approves of CEO

Pros

Location - Markets Work Schedule Flexibility

Cons

Sales Organization Leadership Compensation - $250 comp at 100% quota, give me a break! Senior Leadership Lack of support

Advice to Management

If you're going to screw around with your salespeople's comp plan (3 changes in 1 yr) at least pay them what they are worth. Take into consideration their area's cost of living and base their salary on that along with their experience. If the company's nut is based on commercial sales activity and growth, you need to put them in control and stop letting other groups make the decisions that are affecting the sales cycle.

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. Takeover improved customer service experiences for customers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Frontier is much better than Verizon was about handling customers. They have also taken a lot of the individual pressure out of yearly employee reviews, it is more of a team effort now. Frontier is pushing DSL and other high speed options further out to customers that Verizon decided not to equip.

    Cons

    Frontier decided to save money by downgrading as much software as they could. Instead of Microstation, now I use Autocad. Our timesheets, and two other software programs use DOS programs, black screens with green text... They are massively focused on sales, and even though I have no contact with customers, I am expected to bring in referrals somehow.


  2. Helpful (2)

    A culture of fear and incompetence begins at the top

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    allow for some autonomy of employees

    Cons

    Bullying employees into "selling" the products at church, to friends, etc; zero communication from mgmt; Presentations from HR stating "if you don't love this place, then you should leave" (how motivating is that?); Changing well-working process to replace with ineffective, inefficient processes; poor use of resources (the company wasn't paying bills leaving the employees without ways of ordering supplies that were necessary to the company; as a technition, we needed to replace tires with used tires that were "less bad" than the defective ones); LAYOFF after LAYOFF

    Advice to Management

    listen to your employees; particularly the employees who were loyal and were there when it was Verizon, they can help you find what works


There are newer employer reviews for Frontier Communications
There are newer employer reviews for Frontier Communications

See Most Recent

Work at Frontier Communications? Share Your Experiences

Frontier Communications

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.