Frontier Communications
2.8 of 5 449 reviews
www.frontier.com Stamford, CT 5000+ Employees

449 Employee Reviews (View Most Recent)

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3 people found this helpful  

ok at best, and getting worse

Customer Service Representative (Current Employee)

ProsThe benefits and the interaction with a lot of the customers I can actually help.

ConsSales tactics, no accountability for unethical sales(switches to accounts), sub par computer systems that do not have the same information, internet way over sold before updates are done, training minimal for new hires (some classes have actually been cut in half to get people on the phones), lower pay and commission for new hires and not knowing if you are going to ever get a raise, having to handle angry customers because either the tech didn't show up or their bill is never correct(and it really is not correct).......

Advice to Senior ManagementInternet lines need to be improved and more ports in place before offering to new customers, the long time customers are suffering because of over loading and they are leaving or filing complaints. Auto renew on contracts needs to go away. Stop playing the real supervisors like puppets and let them do their job with their teams. Stop cramming new products down people's throats when the ones we have don't work half the time. Start caring about the employees and customers, not just the bottom line. Retention of loyal customers should be a priority and then as word spreads we get new customers.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Comp & Benefits
           
    • Disapproves of CEO

    2 people found this helpful  

    Frontier has been good to me, I'm the exception, not the rule.

    (Current Employee)

    I have been working at Frontier Communications full-time for more than 8 years


    Pros: Local management cares about those that make the effort. There are positions open that aren't quota and… Cons: Above the local level there is a huge disconnect between senior management and what happens on… Advice to Senior Management: Ask yourselves, are you getting better every day? The stock price tanked from $9.77 per share in 2010 to just above $3 per share in… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    2 people found this helpful  

    People care but no work life balance

    Anonymous Employee (Former Employee)

    I worked at Frontier Communications full-time


    Pros: The people. Caring and good people who care about… Cons: While company focus is to have individual customer care the antiquated… Advice to Senior Management: Embrace system enhancements that can help reps help customers. More
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Frontier Communications Corporation (NASDAQ:FTR) (www.frontier.com) is a publicly traded telecommunications provider and the largest rural local exchange company in the United States. Headquartered in Stamford, CT… Full Overview

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