There are newer employer reviews for Frontier Communications

2 people found this helpful  

Manager Customer Care

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Frontier Communications full-time

Pros

Close to home, and some great coworkers

Cons

Horrible working conditions, sexual harrasment, discrimination

Advice to ManagementAdvice

Look at the behavior of your Executive Team!

Doesn't Recommend
Negative Outlook
Approves of CEO

481 Other Employee Reviews for Frontier Communications (View Most Recent)

Sort: Rating Date
  1.  

    Takeover improved customer service experiences for customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time for more than 5 years

    Pros

    Frontier is much better than Verizon was about handling customers. They have also taken a lot of the individual pressure out of yearly employee reviews, it is more of a team effort now.
    Frontier is pushing DSL and other high speed options further out to customers that Verizon decided not to equip.

    Cons

    Frontier decided to save money by downgrading as much software as they could. Instead of Microstation, now I use Autocad. Our timesheets, and two other software programs use DOS programs, black screens with green text...
    They are massively focused on sales, and even though I have no contact with customers, I am expected to bring in referrals somehow.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    ok at best, and getting worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Frontier Communications full-time for more than a year

    Pros

    The benefits and the interaction with a lot of the customers I can actually help.

    Cons

    Sales tactics, no accountability for unethical sales(switches to accounts), sub par computer systems that do not have the same information, internet way over sold before updates are done, training minimal for new hires (some classes have actually been cut in half to get people on the phones), lower pay and commission for new hires and not knowing if you are going to ever get a raise, having to handle angry customers because either the tech didn't show up or their bill is never correct(and it really is not correct).......

    Advice to ManagementAdvice

    Internet lines need to be improved and more ports in place before offering to new customers, the long time customers are suffering because of over loading and they are leaving or filing complaints. Auto renew on contracts needs to go away. Stop playing the real supervisors like puppets and let them do their job with their teams. Stop cramming new products down people's throats when the ones we have don't work half the time. Start caring about the employees and customers, not just the bottom line. Retention of loyal customers should be a priority and then as word spreads we get new customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Frontier Communications

Worked for Frontier Communications? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.