Frontier Communications
2.4 of 5 270 reviews
www.frontier.com Stamford, CT 5000+ Employees

270 Employee Reviews (View Most Recent)

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4 people found this helpful  

How low can you go?

Sales & Service Specialist (Former Employee)
Carmel, IN

I worked at Frontier Communications full-time for more than 5 years

ProsPeople you work with on a daily basis

ConsHow do I begin? ... I'll comment on what I witnessed personally. Well, the billing and ordering systems were designed for residential customers, and not businesses with hundreds to thousands of lines. There is no automation and everything is manual. They may have worked prior to the VZ sale, but there are too many customers for that now. That will always be an issue ... There are no processes that aren't broken in terms of billing or ordering, which includes installation of new services. Investments in "new" technologies are limited to Metro E, which will flop because management will never understand putting processes together and working together interdepartmentally. The morale is so bad, that it's like every department for themselves ... If you look up on the internal directory you'll notice that you can bring up over 150 VPs for a company with less than 15K employees. Can you say top heavy? ... Oh, by the way, much like how Frontier fibs their numbers to Wall Street (and they aren't buying that crap anymore), they also fib the "100 percent American workforce".Contractors doing daily work are from overseas; it's not as if all the work is based in the U.S. ... This is all on top of having every perk from the VZ days taken away, and salaries lowered across the board while the CEO received a 700 percent raise ... Oh, oh, and fear-based upper management (be happy you have a job mentality) ... that's not all that's wrong, but that's what came off the top of my head.

Advice to Senior ManagementLeave. Now. You have failed. Miserably. It's time for someone else to take over. And not some VP who you just hired from Sprint. Someone from within who isn't tainted with the 2010-2012 upper managment regime stank.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
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  • Senior Management
         
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  • Disapproves of CEO

3 people found this helpful  

Frontier bit off more than it can chew.

Anonymous Employee (Current Employee)
Everett, WA

I have been working at Frontier Communications full-time for more than 3 years


Pros: relative to other companies, none stand out. Cons: Tanking stock, fear-based management style, close to bullying, incompetent upper management, zero diversity. very… Advice to Senior Management: Understand your business and listen to the experts you have working for you. There is a reason why moral is down and the company keeps… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

4 people found this helpful  

Disrespectful Management

Dispatch Clerk (Current Employee)
Beaverton, OR

I have been working at Frontier Communications full-time for less than a year


Pros: Other employees were absolutely amazing. Cons: Lack of accountability from management. Too much focus on sales.… Advice to Senior Management: Fire current management team from West DRC dispatch center. Very disrespectful management team, that lacks the accountability that they say is expected from… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

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Frontier Communications – Why Work for Us?

​​​​​​​Serving city dwellers and country folk alike, Frontier Communications provides phone, Internet, and satellite TV (through a partnership with DISH Network) services across 27 states. It has more than 3.5 million… Full Overview

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