There are newer employer reviews for Frontier Communications
There are newer employer reviews for Frontier Communications

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Helpful (4)

How low can you go?

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales & Service Specialist in Carmel, IN
Former Employee - Sales & Service Specialist in Carmel, IN

I worked at Frontier Communications full-time (More than 5 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

People you work with on a daily basis

Cons

How do I begin? ... I'll comment on what I witnessed personally. Well, the billing and ordering systems were designed for residential customers, and not businesses with hundreds to thousands of lines. There is no automation and everything is manual. They may have worked prior to the VZ sale, but there are too many customers for that now. That will always be an issue ... There are no processes that aren't broken in terms of billing or ordering, which includes installation of new services. Investments in "new" technologies are limited to Metro E, which will flop because management will never understand putting processes together and working together interdepartmentally. The morale is so bad, that it's like every department for themselves ... If you look up on the internal directory you'll notice that you can bring up over 150 VPs for a company with less than 15K employees. Can you say top heavy? ... Oh, by the way, much like how Frontier fibs their numbers to Wall Street (and they aren't buying that crap anymore), they also fib the "100 percent American workforce".Contractors doing daily work are from overseas; it's not as if all the work is based in the U.S. ... This is all on top of having every perk from the VZ days taken away, and salaries lowered across the board while the CEO received a 700 percent raise ... Oh, oh, and fear-based upper management (be happy you have a job mentality) ... that's not all that's wrong, but that's what came off the top of my head.

Advice to Management

Leave. Now. You have failed. Miserably. It's time for someone else to take over. And not some VP who you just hired from Sprint. Someone from within who isn't tainted with the 2010-2012 upper managment regime stank.

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  1. Helpful (1)

    Old School in the modern age

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Stamford, CT
    Current Employee - Product Manager in Stamford, CT

    I have been working at Frontier Communications full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Dependable paycheck, Competitive pay. Nice office park. Free parking.

    Cons

    Promotions from within are very difficult under certain EVP's and good under others. Make sure to openly ask. Culture is old school and prefers older practices and technologies,

    Advice to Management

    Socialize with your employees and customers to learn more about the business.


  2. Helpful (3)

    Frontier bit off more than it can chew.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Everett, WA
    Current Employee - Anonymous Employee in Everett, WA

    I have been working at Frontier Communications full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    relative to other companies, none stand out.

    Cons

    Tanking stock, fear-based management style, close to bullying, incompetent upper management, zero diversity. very homogenous environment. dinosaur technology. Like a donut-shop trying to produce as much as Hostess.

    Advice to Management

    Understand your business and listen to the experts you have working for you. There is a reason why moral is down and the company keeps losing qualified people. Before the acquisition of Verizon, the company was considered innovative in telecom. Verizon is still considered innovative in telecom. Frontier has seen absolutely no success since the aquisition. It's embarrassing to say I work there. The pep emails from upper-management are unprofessional, off-topic and full of typos. Even the logo it outdated.


There are newer employer reviews for Frontier Communications
There are newer employer reviews for Frontier Communications

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