There are newer employer reviews for Frontier Communications
There are newer employer reviews for Frontier Communications

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Helpful (1)

Good people, tough industry

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager in Everett, WA
Current Employee - Manager in Everett, WA

I have been working at Frontier Communications full-time (More than a year)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

Great people on the front lines dealing with customers and sales. Freedom to operate how I see best. Little-to-no micromanaging.

Cons

Tough industry. Not much direction from corporate other than "revenue!" Need to see what the future holds in telecom.

Advice to Management

A better gameplan on how to compete with the other service providers that use better technology.

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  1. Helpful (2)

    Driven by short-term financial results

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Frontier Communications full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible work schedule depending on workgroup and manager. Some learning opportunities through new projects. Some great employees within the company who are very knowledgeable and do their job very well.

    Cons

    Lack of work-life balance. Incomplete long-term strategy to remain viable and adequately compete with cable competition. Diminishing benefits. CEO's current consideration of dropping healthcare coverage for all employees. Sub-par non-union pay.

    Advice to Management

    Don't just create company goals - actually work by them. Yes, even leadership needs to as an example for others. Invest in your employees and give them a reason to stay. Promote from within and pay them competitively. Stop taking benefits away.


  2. Helpful (3)

    No Long Term Planning

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Technician in Bloomington, IL
    Current Employee - Service Technician in Bloomington, IL

    I have been working at Frontier Communications full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good Front Line Techs and Supervisors.

    Cons

    Zero forward planning. Forced to sell products that are not being advanced in capabilities or speeds unless the government pays for it. Engineering is lacking in all aspects and does not receive training to keep engineers relevent in techology. Executives increase the bottom line by removing all higher paid support personnel, caping pay, removing commisions and leaving the problem solving to a technician in the field without any support nor access to systems that do not work. Senior Management is out of touch with the operation of the company and solely focused on selling without providing products and services consumers want. Senior management has no relevant operational activity expirience. The Board of Directors do not have a member that has real word expirience in telecommuncations operations.

    Advice to Management

    Put a comprehensive long term technological plan together and make it known. Everyone already knows that we need to sell product. Pushing sales on frontline employees everyday with email blasts does not motivate them to sell. It appears as desperation. FIBER.... A return on investment for new technology installations does not need to be profitable on customer 1 in less than nine months. It is an investment for a long term contract. If customer 1 is at investment cost, then customer 2 moves to profit, and the third customer on that same piece of equipment is additional profit since the sales people can sell it since it is available. Remodel the larger Central Offices empty floors as data center lease locations for customers. Selling the bandwidth is easy when they are in the building. Buy a Data center or server farm company, GoDady is for sale, AOK Networks, Server Farm. Numerous companies are around and the prices are better for the return than the Verizon properties. White labeling products that are not Frontier's does not help sell them. And the number 1 custoemr complaint, FIX THE BILLING SYSTEM....


There are newer employer reviews for Frontier Communications
There are newer employer reviews for Frontier Communications

See Most Recent

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