Frontier Communications

www.frontier.com
There are newer employer reviews for Frontier Communications

4 people found this helpful  

A Job that is mediocre at best, and the stress builds till you pop.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Care Representative Through Frontier and Dish Network in Kingman, AZ
Former Employee - Customer Care Representative Through Frontier and Dish Network in Kingman, AZ

I worked at Frontier Communications full-time (more than 3 years)

Pros

Good Benefits and Pay, with good perks and 401k

Cons

Put too many responsibilities on one person. i was there for the Kingman AZ callcenter closure 200-300+ removed down to 20 individuals. i kept my job, moved to work at home however the job duties of just sales turned into sales/repair/collections ontop of the normal customer service duties i also ran credit reports and many other job duties that led to a stressful environment that even work at home led me to leave.

Advice to ManagementAdvice

More departments for managing sub tasks such as collections stop merging things into one.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

526 Other Employee Reviews for Frontier Communications (View Most Recent)

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  1. 1 person found this helpful  

    Neutral

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications

    Pros

    OK Union, alright pay, ok benefits

    Cons

    More focus on sales then customer service

  2. 4 people found this helpful  

    Some good people. Very poor Senior Management. Horrible back office/IT systems - especially billing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Stamford, CT
    Former Employee - Sales Representative in Stamford, CT

    I worked at Frontier Communications full-time (more than 3 years)

    Pros

    There are good people on some teams across the company. My direct Manager was the best leader I have ever had. My Manager's team was extremely productive.

    Cons

    Company billing systems horrible. Commission payouts are 4-6 months late or worse. Do not believe anyone that tells you otherwise. Company focused on booking revenues on paper. Very little Executive Level concern about getting services installed quickly and correctly - or billed correctly.

    Advice to ManagementAdvice

    Stop bailing water n just let the boat sink already. Why do Executives keep getting huge stock awards when the company is doing so poorly? Of course if the company cash flow gets any worse then there may be a dividend cut, which will make the stock worthless. I wonder what golden parachutes the Executives have. CEO should learn from her sister how to run a company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Frontier Communications

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