There are newer employer reviews for Frontier Communications

4 people found this helpful  

A Job that is mediocre at best, and the stress builds till you pop.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Care Representative Through Frontier and Dish Network in Kingman, AZ
Former Employee - Customer Care Representative Through Frontier and Dish Network in Kingman, AZ

I worked at Frontier Communications full-time (more than 3 years)

Pros

Good Benefits and Pay, with good perks and 401k

Cons

Put too many responsibilities on one person. i was there for the Kingman AZ callcenter closure 200-300+ removed down to 20 individuals. i kept my job, moved to work at home however the job duties of just sales turned into sales/repair/collections ontop of the normal customer service duties i also ran credit reports and many other job duties that led to a stressful environment that even work at home led me to leave.

Advice to ManagementAdvice

More departments for managing sub tasks such as collections stop merging things into one.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

498 Other Employee Reviews for Frontier Communications (View Most Recent)

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  1. 1 person found this helpful  

    The company will succeed with a better management focus and follow through.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Supervisor in Sun Prairie, WI
    Current Employee - Technical Supervisor in Sun Prairie, WI

    I have been working at Frontier Communications full-time (more than 8 years)

    Pros

    The benefits are decent and the employee-management relationship is good.

    Cons

    If you are an employee from the old Verizon footprint, your chances for advancement are slim to none. The talent they bring aboard, is lacking in technical communication aptitude.

    Advice to ManagementAdvice

    Management needs to focus in on whats important and have numbers that hold all employees accountable for their performance. Yes this includes management to.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Trying, but very disorganised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Beaverton, OR
    Current Employee - Account Executive in Beaverton, OR

    I have been working at Frontier Communications full-time (more than 3 years)

    Pros

    Frontier genuinely trys to have the customer's best interest at heart. Sometimes it feels like a breath of fresh air with its ability to get a deal done.

    Cons

    Lots of disorganization. The company still feels like it is digesting the Verizon Acquisition. Sometimes it feels like the focus is in the wrong area.

    Advice to ManagementAdvice

    Work harder to update the relevance of the product portfolio and complete the transition to a data company, not just a broadband company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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