Frontier Communications

  www.frontier.com
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511 Employee Reviews (View Most Recent)

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1 person found this helpful  

Communications Technician

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Comm Tech
Current Employee - Comm Tech

Pros

Great pay, great Benefits, Job Security

Cons

Hours can be rough in the Central Office with all the callouts.

Advice to ManagementAdvice

I have an excellent relationship with my management. They are doing a great job.

Recommends
Neutral Outlook
Approves of CEO

Other reviews for Frontier Communications

  1. 1 person found this helpful  

    Business sales

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    established company with great technical support

    Cons

    limited service area at times will sell against internal sales team

  2. 2 people found this helpful  

    Struggling to survive in the 21st century

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Elk Grove, CA
    Current Employee - Sales in Elk Grove, CA

    Pros

    Good people. Great dedication to delivering service to the customer at the local market level.

    Cons

    Regional company organization creates numerous issues in product deployment and standardization. Too much focus on profitability, not enough on customer deliverables. Many broken processes. Company is automated via Microsoft Office (spreadsheets and Word documents) instead of any real systems.

    Advice to ManagementAdvice

    The customer needs to be king/queen. Frontier is spending too much energy focused on profit and too little time on all the broken processes. Placing a name change for a customer should not require six months of billing errors and customer pain. Profitability will never come without correcting these issues.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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