There are newer employer reviews for Frontier Communications

Was a good place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Service Representative in Columbus, OH
Former Employee - Service Representative in Columbus, OH

I worked at Frontier Communications full-time (more than 10 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Good retirement if you can make it that long

Cons

Assisting angry customers regarding billing issues

Advice to Management

Too many calling plans that confuse the customer

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  1. Helpful (1)

    Challenging work, good team, and fun at times mixed with frustration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Large corporation with entrepreneurial flavor. Growth through acquisition in the last few years. Good environment for women in leadership.

    Cons

    Can't really tell senior management that they are wrong--shoot the messenger. Small salary increases - 1% to 2%. Bonus less than 100% over the past few years. No real balance of work and life. Issues with network and plant. $4 stock price. Internal systems could be better.

    Advice to Management

    Reduce the fear.

  2. Helpful (6)

    If your thinking about it, turn around now and run!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Unit Director in Stamford, CT
    Former Employee - Business Unit Director in Stamford, CT

    I worked at Frontier Communications full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Never a shortage of work to keep you busy.

    Cons

    Very poor leadership and management at almost every level of the company.
    a very clear, "Do as I say, not as I do" mentality permeates through the senior leadership of the company.

    Advice to Management

    rebel against Maggie and the board and force them to bring in better Top Level leadership and fight to support the reinvention of the business from the ground up. Look for a quality M&A opportunity that would complement the workforce, footprint expansion and product development and offerings.

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