There are newer employer reviews for Frontier Communications

1 person found this helpful  

Working at Frontier Communications

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Supervisor in Dallas, TX
Former Employee - Supervisor in Dallas, TX

I worked at Frontier Communications full-time (more than 10 years)

Pros

Frontier takes pride in providing an American based workforce. They really do a good job in reaching out to hire veterans for employment. And in past few years have increased their size and are expanding the types of services offered to customers.

Cons

Frontier does not provide services in several states where employees are located. Frontier should be more competitive with salaries offered to more experienced employees. Frontier should offer better medical benefits for their standard compensation.

Recommends
Neutral Outlook
Approves of CEO

497 Other Employee Reviews for Frontier Communications (View Most Recent)

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  1. 6 people found this helpful  

    An employer who doesn't respect employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Facility Assigner in Sun Prairie, WI
    Current Employee - Facility Assigner in Sun Prairie, WI

    I have been working at Frontier Communications full-time (more than 8 years)

    Pros

    focus on internet since landline business is really going down hill

    Cons

    Cutting pay - raising insurance pay. closing down centers here and there so they can rehire new ones that are a lot cheaper. turnover rate at customer service department is extremely high so customer service quality is very low. mistakes happen all the time. Executives came up with all these fancy ideas but there's a huge gap between that and processes.. lack of quality training. lack of motivation.. over all, this employer doesn't value their employees..

    Advice to ManagementAdvice

    Employees are your foundation to provide good service to your customers. You are promoting nothing but working as little as you can among your employees. no job security at all!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Challenging work, good team, and fun at times mixed with frustration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time (more than 8 years)

    Pros

    Large corporation with entrepreneurial flavor. Growth through acquisition in the last few years. Good environment for women in leadership.

    Cons

    Can't really tell senior management that they are wrong--shoot the messenger. Small salary increases - 1% to 2%. Bonus less than 100% over the past few years. No real balance of work and life. Issues with network and plant. $4 stock price. Internal systems could be better.

    Advice to ManagementAdvice

    Reduce the fear.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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