There are newer employer reviews for Frontier Communications
There are newer employer reviews for Frontier Communications

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Helpful (1)

Worked for Verizon, then Frontier Communications purchased them

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Consumer Sales Consultant in Everett, WA
Former Employee - Consumer Sales Consultant in Everett, WA

I worked at Frontier Communications full-time (More than 8 years)

Doesn't Recommend
Disapproves of CEO
Doesn't Recommend
Disapproves of CEO

Pros

Steady job, great co-workers; If you are an onboard, " all for corporate" type puppet, you will go very far in the company. Lots of hard-working employees trying to do the best for the customer that they can with the resources that they have available to them.

Cons

Call center environment, not for everybody. Being at a desk with a headset attached to a phone for 8 to 10 hours a day can wear on a person. Protocol, policies, and procedures are forever changing. Inconsistent rules and policies across the center depending on what coach you are working for. contract negotiations are ongoing right now. Employees are stifled from resolving customer issues in an effective, efficient manner. Harder and harder to meet goals and make commission as more qualifying steps kept getting added to the criteria.

Advice to Management

You get what you pay for when it comes to employees. Based on the starting pay that newer employees are receiving, you will be spending more money on turn over and training than any good company should. The jobs at your call centers require lots of skill and training for an employee to be successful. That success gets even better with experience (for the company and the employee). If employees do not stick around long enough to get experience; a lot is lost for the customer and the company.

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  1. Helpful (2)

    Not a top consideration.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Rochester, NY
    Former Employee - Manager in Rochester, NY

    I worked at Frontier Communications full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent benefits and most work teams function well together.

    Cons

    Very little work/life balance. The constant change in priorities is frustrating and leads to a lack of accomplishment.

    Advice to Management

    Walt the talk

  2. Strong Company with lots of growth opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at Frontier Communications as an intern (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexibility, great people to work with, invested in their people

    Cons

    transforming office culture resulted in communication issues, resolve these and all would be great!

There are newer employer reviews for Frontier Communications
There are newer employer reviews for Frontier Communications

See Most Recent

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