There are newer employer reviews for Frontpoint

6 people found this helpful  

Went from a great company to another Churn and Burn

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Security Consultant in McLean, VA
Former Employee - Security Consultant in McLean, VA

I worked at Frontpoint full-time (more than an year)

Pros

base salary, inside telesales job, great incentives and sales rewards to maintain motivation. Work-life balance is good. Training is hands-down the best I have ever come across in any sales job.

Cons

Upward mobility is sketchy and politically motivated. Commission structure changes every few months and is set up to make it harder to make good money on top of base pay. Constant hiring and firing of sales reps, high attrition rates of reps hurts team morale and incites fear tactics to make more sales.

Advice to ManagementAdvice

Put some more value into your tenured reps. Employees should be more than just another number. This used to be a great place to work before the atmosphere changed into just another churn and burn.

Recommends
Neutral Outlook
Approves of CEO

71 Other Employee Reviews for Frontpoint (View Most Recent)

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  1. 1 person found this helpful  

    Amazing company to work for with a great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in McLean, VA
    Current Employee - Customer Service Specialist in McLean, VA

    I have been working at Frontpoint full-time (less than an year)

    Pros

    Good salary, great culture - you really feel appreciated, your voice is heard, good benefits, laid back, I really love working here and I feel at home. I love going to work and that says a lot for a customer service position. The managers are amazing and so is the corporate leadership.

    Cons

    While their is definitely room for movement in the company and a lot of upward mobility - sometimes I feel like there needs to be more room towards the top and in smaller departments. Some times the work hours an be rough depending on the shift but it is something they are working on and they actually offered some options to the CS department for how they want the shifts distributed.

    Advice to ManagementAdvice

    Expand some of the smaller departments and open up some more opportunities

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontpoint full-time

    Pros

    The recruiter told me that culture and employees matter and they do! I have never seen a company pull off being a fun place to work along with getting the job done until FrontPoint! I never dreamed of wanting to work for a Security Company but after doing some personal research, I couldn't interview fast enough, I am so thankful I gave it a chance.

    Cons

    Parking is a little annoying but they do all they can to make it better. The sales training is awesome! But of a class of 15-20 in a training class, there usually are 2-3 that won't pass. That is a small number. Especially compared to most sales training. But still stinks if you are one of the few that don't.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO

    Frontpoint Response

    Jun 5, 2014Copywriter

    We’re so glad to hear you’re happy at FrontPoint! You couldn’t be more right when you say culture matters here. Our recent Core Values Week event was an awesome team-building opportunity, as well as ... More

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