Frontpoint

  www.frontpointsecurity.com
  www.frontpointsecurity.com
There are newer employer reviews for Frontpoint

3 people found this helpful  

Fun job but not a long term career.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Specialist in McLean, VA
Current Employee - Customer Service Specialist in McLean, VA

I have been working at Frontpoint full-time (less than an year)

Pros

Fun, casual laid back, happy hours, cool people

Cons

No future, no 401 k. Hours are lousey

Advice to ManagementAdvice

Get more organized.

Recommends
Neutral Outlook
Approves of CEO

Frontpoint Response

May 28, 2014Copywriter

Thanks for bringing up one of our favorite topics: our people. We consider ourselves lucky to be surrounded by such cool people.

We take all employee feedback to heart and use it to continually
... More

76 Other Employee Reviews for Frontpoint (View Most Recent)

Sort: Rating Date
  1. 4 people found this helpful  

    Not all it's cracked up to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Consultant in McLean, VA
    Former Employee - Security Consultant in McLean, VA

    I worked at Frontpoint full-time (less than an year)

    Pros

    Laid back environment. Good salary.

    Cons

    The recruiter will sell you on the idea that this is a "development" environment when it's really a typical, cutthroat sales environment. Members of my training class were written up for their sales performance while in training. What your manager won't tell you is that your job is in serious jeopardy. Several employees were fired during my short tenure.

    Advice to ManagementAdvice

    Be upfront with your employees. It's only respectful.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Frontpoint Response

    Jun 26, 2014Copywriter

    Thank you for your positive comments about the compensation and working environment at FrontPoint. We pride ourselves on offering great opportunity within an upbeat and unique employee culture.

    We
    ... More

  2. 9 people found this helpful  

    Caveat Emptor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate
    Former Employee - Corporate

    I worked at Frontpoint full-time (more than 3 years)

    Pros

    FrontPoint can be fun because they promote a culture of spending time on fun events: bowling, parties, happy hours and so on. The salary for some departments can be pretty good and the company can be a stepping stone for people interested in getting some experience and moving on.

    Cons

    I worked in a corporate function that regularly worked with all the departments. The claim that the "sales compensation plan was not changed to limit the potential earnings for sales people" is absolutely untrue. The compensation plan was changed many times since 2013 to drive down the cost of acquiring customers and to cap sales agents who were earning too much - this was widely discussed and known in the corporate departments. The claim that "we do not track how often you go to the bathroom" is also untrue because every minute of a sales agents time is tracked all the way to the very top: the CEO and the CFO demanded increasingly more and more tracking of how the sales agents spend their time... down to the point of tracking every minute spent on breaks. Entire corporate dashboards were built to sum up the amount of time spent on breaks that included the ability to look at individual sales agents and know exactly how much time was spent on what hour by hour of the day.

    The claim that "the culture is changing because of growth" is nonsense to anyone who has more than a few years of experience. FrontPoint is a tiny company of 300 people with the problems of a much larger company: extreme politics, micro-management, incompetent senior leadership (the middle level managers and directors are significantly more capable and knowledgeable than the people above them - even interviewees who refused job offers noticed this), and amusingly mis-placed priorities. The CEO/CFO founders EACH pull over half a million dollars a year in salary but they've not found enough time to create a 401K plan for the employees.... something that even start-ups with 5 people have. This was a source of water cooler discussion by the rank and file serfs. The company was founded by Wall Streeters who seemingly can think of only a single solution to every problem: throw more money at it and try to buy happiness.

    Now about the "churn and burn" issue. The simple facts are that your chances of passing the inside sales training "test" has more to do with whether or not the phones are ringing than whether or not you are a great sales person. This isn't something that's told to you when you sign up.... and might be ethically questionable in situations when someone has quit a previous job with the expectation of joining FrontPoint. Yes, we are all "at-will" employees but do you think the senior executives would have quit their prior high-paying jobs if they thought their job offer at FrontPoint depended on whether or not sales happened to look good 2-3 weeks after they accepted the job offer? Not likely. But the same rules do not apply further down the ladder - especially considering many of the senior leaders would very probably fail a competency test within their own business functions. So when sales are looking good... magically the majority of the class will pass training because bodies are needed to answer the phones. If the phones are not ringing, then you could be the best salesperson since P. T. Barnum but it will not matter because you won't pass the training. Basically the training classes are used as a cattle truck of humans stockpiled to try to match salespersons to phone calls. None of this exactly "builds trust", which is one of claimed core values. However, keep in mind one particularly witty employee once said what they really mean is "build trust... outside... no one said anything about trust inside."

    None of this is a secret... just read the reviews posted recently about the "churn and burn" issue. But now at least its better understood. So if you are applying for an insides sales jobs the best thing you can do is find out how sales are doing... if they are great than you probably will be able to hit the floor. If they are not, then godspeed.

    Advice to ManagementAdvice

    People continue to leave... especially from corporate functions like IT, software development, marketing and so on. Based on the "Stepford Wives" like official responses from FrontPoint, you can expect the bleeding of talent to continue until you look in the mirror and reassess some basic things about running a business.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Frontpoint

Work at Frontpoint? Share Your Experiences

Frontpoint

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.