There are newer employer reviews for Future Shop

 

Positive good management and training not as much pressure as people say

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Product Expert in Vancouver, BC (Canada)
Current Employee - Product Expert in Vancouver, BC (Canada)

I have been working at Future Shop part-time (less than an year)

Pros

- I had a great manager and a really fun department, it was a part time job so my expectations might have been different

Cons

- Compensation is fairly low, but it's good experience and if you do work very hard and get your education, there are opportunities for advancement

Advice to ManagementAdvice

- Focus on the management team, they will make or break a product experts experiences

Recommends
Neutral Outlook
No opinion of CEO

235 Other Employee Reviews for Future Shop (View Most Recent)

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  1. 1 person found this helpful  

    Customer Service Rep - Ontario

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Future Shop part-time (more than an year)

    Pros

    -Good discount, cost + 10%
    -Easy tasks
    -

    Cons

    -Bad communication from management, you ask them for something, they forget all about you
    -Don't train you on things but expect you to know it
    -Did not have too many issues with that EXCEPT they would not let me take 10 days off for vacation although my shifts could have been easily covered.
    -Boring, stood around doing nothing a lot of the time and could bring out my cell phone.
    -Sales people are greedy all they care about is themselves
    -Borederline sexual harassement from staff

    Advice to ManagementAdvice

    Train your managers to learn how to communicate with their staff, that is the biggest issue in the organization. You get ignored very easily, they make you seem unimportant.. they clearly don't care.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    would not go back unless my life depended on it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Specialist in Toronto, ON (Canada)
    Former Employee - Customer Services Specialist in Toronto, ON (Canada)

    I worked at Future Shop part-time (less than an year)

    Pros

    i was lucky that my supervisors were very nice and accomodating, otherwise i would have quit much earlier. morning meetings were actually helpful and managers would share useful information. there were many social events and lunches planned for associates that were paid for by the company. good employee discounts on some products

    Cons

    -you are only given bare minimum of what is required by law (minimum wage, minimum break time) which is very tiring considering the stress level of the job
    -management only cares about product margin, sales and numbers. there is no autonomy, you need an override for everything, and you are expected to give a full report everyday on what you were doing.
    -you are not given the tools you need to do your job.
    -for customer service you are basically required to know your manager's login in order to do everything that is expected of you or to be able to properly help a customer
    -system is ancient and way too complex to learn within a resonable time period
    -because of compensation system there is a lot of tension between floor associates and customer service employees (their jobs do not complement each other, rather harm one another). employees often lie to customers to make a sale and get comission and then customer service is left dealing with the angry customer. if they make a return the floor associate gets mad that his comission was lost. if you return a warranty management breathes down your neck about it
    -training is virtually non-existent

    Advice to ManagementAdvice

    nothing much management can change at the store level, all problems stem from corporate because of conflicting compensation systems and just general disorganization in most aspects. computer systems need to be changed, and they need to get mobile store phones for associates so customer service doesnt have to run around the store looking for an associate to pick up the phone while they have a massive lineup. associates need to be given more autonomy and disgretion on how to handle the transactions

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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