There are newer employer reviews for GCE

5 people found this helpful  

Challenging and Rewarding

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Financial Analyst  in  Reston, VA
Current Employee - Financial Analyst in Reston, VA

I have been working at GCE

Pros

-Fast paced work place where you are consistently challenged.
-Opportunity to learn a great deal about IT, databases, financial management systems.
-Opportunity to advance to higher positions.
-Helpful cowokers and seniors who guide you throughout your tenure.
-Engaging atmosphere where you never feel isolated.
-A steep learning curve which makes the work all the more rewarding.
-Young, energetic, and willing staff.
-Competitive pay and benefits.

Cons

-Staffing is an issue, teams are oftentimes over extended which means issues get ignored and clients are then dissatisfied.
-Conflict of interest between providing a staffed and functional help desk and moving
help desk members on to higher positions.
-Over ambitious promises to clients while not tending to staffing needs.
-Takes new employees too long before they can contribute.
-Greater transparency from management of what is expected of employees.
-Better structure so senior management can focus on bigger picture items.
-Better work life balance.

Advice to ManagementAdvice

The best advice I can provide to management is to enhance its resource planning. There are so many talented people here that are over extended. Improving staffing would go a long way to improving the work environment. Better communication between management and teams should also be an area of focus. Not everyone responds well to being chastised in front of their peers. I think leadership is committed and I do see a concerted effort to improve overall operations.

Recommends
Approves of CEO

49 Other Employee Reviews for GCE (View Most Recent)

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  1. 11 people found this helpful  

    Risky

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Reston, VA
    Former Employee - Anonymous Employee in Reston, VA

    I worked at GCE

    Pros

    1) If you're willing, you can learn a lot.
    2) Once you work ++ hours there's an excellent sense of camaraderie.
    3) Eager workforce
    4) Most people honestly are doing there best to make this place work.
    5) Managers will try to teach you if you work hard enough to track them down, but this is sometimes difficult.

    Cons

    1) Several times if I told HR something seemingly in confidence, within moments my supervisor would pull me into their office to discuss the matter.

    2) Rarely will you find someone who has work/life balance, I pulled some obscene (100 hour) weeks. This depends on who you work for and what project your on, and what you do some people work 40-50 hours, some people are on the phone with management until 3 am routinely. I wouldn't risk it again.

    3) There is no process. Work just flys around in a half hazard manner, and whatever is getting the most pressure gets worked.

    4) As a result of the amount of work to be done it's infrequent that you're congratulated on the work you did meaningfully, such congratulations will usually come when you've performed some simple task quickly as opposed to completing a massively long drawn out task that received high viability but was never scoped properly for a level of effort.

    5) Speaking of level of effort, you will usually not be asked for one, someone up the chain will decide that X or Y task takes X or Y days, promise it to the customer regardless of contract deliverables, and regardless of the work you're already doing, they will start bothering you for completion.

    6) Management. They have supervisors more than managers, Technical people who are more advanced at what they do get promoted to lead, when management and technical skill are two entirely different things. As a result Management niceties like scheduling and planning, process and documentation, cross training, training AT ALL tend to suffer.

    Advice to ManagementAdvice

    1) Manage your process better. Get a ticketing system not just for the helpdesk but involve development as well. Create User stories and defects in this ticketing system and assign realistic levels of effort to them. Schedule things more than one panic at a time.

    2) Train your people. Telling them how something works while doing a task on a projector only teaches them to do exactly what you're doing. Why or how something works is not as obvious as seems to be assumed, especially with the level of non-technical and entry level people you've hired.

    3) Don't scream at your people. We're all grown ups, we're all doing our best, and if they're not getting it done, it's not because they're stupid or not trying (usually). Yelling at them only makes them resent you, you may get a few more hours out of them, but most professionals are doing as much as they can, here at GCE especially.

    4) Figure out what is contractual and stick to it. Too often things are getting overlooked that should be done, and things are getting done just because the client is making noise about it. Later on down the line, when the obligations start to suffer because of the attempt to please the client you're going to suffer anyway.

    Doesn't Recommend
    Disapproves of CEO
  2. 9 people found this helpful  

    Read this first, Greenhorn!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Soldier Ant  in  Reston, VA
    Current Employee - Soldier Ant in Reston, VA

    I have been working at GCE

    Pros

    1)A very good place to start your technical career after college (CS/IT related).
    2)Learn about Financial Management systems and SaaS.
    3)Recently established a mentoring program, considered somewhat of an improvement in communication.
    4)Good incentives program.
    5)Friendly colleagues.
    6)Free breakfast.

    Cons

    1)Increasingly young (inexperienced) workforce.
    2)Low employee retention and morale.
    3)No immediate replacement for former employees. Work is redistributed among other employees of the same job title. This is overwhelming for an already understaffed team.
    4)Long work hours and management’s expectation of all employees to pick up the phone any day, anytime.
    5)Nonexistent work-life balance.
    6)High stress environment due to lack of: adequate staffing, foresight, future planning, and communication.
    7)Management is overly zealous with promises to clients.
    8)Inefficient team/reporting structures.
    9)Certain departments/teams are understaffed considering the workload.
    10)Not flexible on telecommuting although technology seems to be in place.

    Advice to ManagementAdvice

    Pay more attention to the employees you already invested your money and precious time on. Think about how much money you will save by retaining those employees instead of thinking how much less a recent college grad makes per year. You will eventually have to invest the same amount of money and time to train the new grads. Do you see where your logic fails? There will be no one to train the new grads if this continues.

    Doesn't Recommend
    Disapproves of CEO
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