GE Capital

  www.gecapital.com
  www.gecapital.com
There are newer employer reviews for GE Capital

1 person found this helpful  

Low pay and poor management

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service in Merriam, KS
Former Employee - Customer Service in Merriam, KS

I worked at GE Capital full-time (more than an year)

Pros

health insurance, 401K, full time hours, decent cafeteria. a lot of the people they hire as coworkers are nice.

Cons

Lots of office politics, managers who have no idea to perform job functions, telling customer service reps they care about clients and then telling them to get them off the phone within 160 seconds. "advancement opportunities" which you are unable to apply for without manager approval and they don't want new people in their pods so won't recommend you if you are a good worker who meets metrics. If it snows in Kansas they still expect you to make it in, blizzard or not, and mark it against you that you're not willing to risk your life for $10/hr. They also train on systems they claim you will use which consistently go down which forces you to go to their older non-Windows system which they give you maybe 30 minutes of training for and which requires knowing exact codes to use leaving you helpless. Your manager spends more time at lunches and meetings than on the floor and can not help you if you need help with a systems question or procedural issue.

Advice to ManagementAdvice

Stop giving AHT requirements and actually have managers willing to take calls as opposed to telling reps to pretend they are account managers. Remember to treat your workers like people as opposed to telebeasts.

Doesn't Recommend
Negative Outlook

621 Other Employee Reviews for GE Capital (View Most Recent)

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  1. 2 people found this helpful  

    14 years of happiness, last 3 were HORRIFIC!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Danbury, CT
    Former Employee - Anonymous Employee in Danbury, CT

    I worked at GE Capital full-time (more than 10 years)

    Pros

    Learned a lot
    Was able to work from home on occasion
    Sick time is great

    Cons

    IT Senior Leadership - ungrateful, self-absorbed slave drivers who don't give a crap about anyone but themselves and their Goals & Objectives

    Things are never 100% thought out???lots of winging it

    Morale is terrible

    Advice to ManagementAdvice

    Get a clue!!! Over my last few years, every "top player" I knew in IT left the company....take a look in the mirror and do something for the good of everybody else and not yourself!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Great organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Norwalk, CT
    Current Employee - Senior Manager in Norwalk, CT

    I have been working at GE Capital full-time (more than 10 years)

    Pros

    Lot of focus on training employees

    Cons

    It can get political at times

    Advice to ManagementAdvice

    Focus on culture ..

    Positive Outlook
    No opinion of CEO
There are newer employer reviews for GE Capital

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