There are newer employer reviews for GEICO

 

Solid, Safe and Secure

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Representative in San Diego, CA
Current Employee - Sales Representative in San Diego, CA

I have been working at GEICO full-time (more than 5 years)

Pros

Very stable company with benefits. Treats its employees well, and truly cares about its customers/policyholders, offering suggestions that would indeed help the customers protect themselves better.

Cons

Management tends to micro-manage its associates to a level of exasperation. The goals tend to be trivial in some areas, causing the experience to come off as disingenuous... even if the agent is being fully genuine.

Advice to ManagementAdvice

Please allow some lateral/peripheral movement within the customer interaction for the agent so that personality and life can come through the experience for the customer.

Recommends
Positive Outlook
Approves of CEO

855 Other Employee Reviews for GEICO (View Most Recent)

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  1. 3 people found this helpful  

    I feel like an ant and a kid is standing over me with a magnifying glass

    • Career Opportunities
    Current Employee - Customer Service Representative in Buffalo, NY
    Current Employee - Customer Service Representative in Buffalo, NY

    I have been working at GEICO full-time (more than 3 years)

    Pros

    Good entry level job to get your foot in the door. This is one of the better jobs in buffalo for people who haven't gotten a degree yet.

    Cons

    The micromanaging has gotten out of hand. Everything you say on the phone is watched carefully. If you say one thing wrong and the whole call will count against you. Even bathroom breaks are monitored.

  2.  

    It's a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fredericksburg, VA
    Current Employee - Customer Service Representative in Fredericksburg, VA

    I have been working at GEICO full-time (more than 3 years)

    Pros

    -Profit Sharing
    -Merit Raises every year (provided that you're stats are high)
    -Different work schdules to choose from
    -Great Health Insurance
    -Dental and eye insurance
    -2 Weeks of Vacation a year and 3 once you hit 5 years
    -Paid sick leave
    -Holiday Pay
    -Promotions

    Not a bad place to work, i started when i was 19 so i was used to the strict environment since i was right out of high school. Some people move up really fast and a lot of people can make a great career out of it. Everyone off the phone seem to love their jobs.

    Cons

    -to keep people on their feet and doing good, they use scare tactics (losing your job)
    -It's very hard to get on a 9-5 shift
    -Have to work 2 Holidays a year and they're open on Christmas and Thanksgiving
    -Have to maintain 97% dependability or your jobs on the line (not very family oriented)
    -Very stressful
    -Not very fair..Employees are treated different

    If you can't handle stress and if you're not flexible with your schedule you may want to think twice about getting a job there.

    Advice to ManagementAdvice

    Be aware of the way the employees are treated.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for GEICO

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