There are newer employer reviews for GEICO
There are newer employer reviews for GEICO

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Helpful (1)

Corporate Call Center, Stressful/Negative atmosphere, Belittling Managers

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - TA I Claims Adjuster in Fredericksburg, VA
Former Employee - TA I Claims Adjuster in Fredericksburg, VA
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at GEICO full-time

Pros

-Salary- At 40k starting out in the Fredericksburg area, that is really high compared to salaries with other companys. -No Commute -Great Benefits

Cons

-Call Center- need I say more? You are constantly being listened to, graded on almost unattainable expectations, worried to death by your managers if you say the "wrong" thing to a customer and headquarters might be listening to your call. I was downgraded for the silliest things, I am not a robot, I am a normal human being and customers would rather want to hear a normal person talking to them on the phone. - All jobs are stressful, but the fact that you are glued to a phone in a cubicle just made it worse. - "Low cost provider" cheap office equipment, old computers, get with the times!! -ALWAYS hiring-- managers and hr will tell you its because they are growing, NOPE its because people are always quitting. -I made the mistake of leaving my previous job to come to GEICO solely on the fact that it was a significantly higher salary. I should have really thought about what I was getting myself into. If you are thinking about getting a job at GEICO, especially in the claims department, ,really think about what the working environment will be like. You do not have any face to face contact with your customers, its an extremely stressful time for them, so they are going to be rude and impatient.The fact that your only contact with them is over the phone, they will have more...(how do I say this appropriately) "confidence" in speaking rudely to you because they will never see you in person. There is 4 months of training, but I think half of it was wasted on irrelevant topics and corny training exercises. Just teach us what the job REALLY entails, not wasted on watching 1990's training CD-ROMs.

Advice to Management

Managers take their status to a whole new level. They of course were in your shoes at one time, but many of them seem to forget to relate to what you're going through. Its like their egos blow up. Most of us just felt like a heard of cattle...

Other Employee Reviews for GEICO

  1. Helpful (1)

    autocratic management style

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Dallas, TX
    Current Contractor - Anonymous Contractor in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at GEICO as a contractor (More than 5 years)

    Pros

    financially sound company with a good credit rating

    Cons

    regressive, outdated management style that is not sensitive to the needs of 21st century employees

    Advice to Management

    19th century attitudes towards employees is not a successful plan for the 21st century


  2. I would pass..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales in Buffalo, NY
    Former Employee - Insurance Sales in Buffalo, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at GEICO full-time (More than a year)

    Pros

    Base Pay to start entry level, promotes from within

    Cons

    Stressful job, hence the high turnover, hard to get promoted

    Advice to Management

    It's understandable that you need to have your agents on the phones but the tendency to get burned out is extremely high. People are not robots and have frustrations and a natural competitive edge to succeed, try to prolong the burn-out phase by giving more breaks from calls to regroup. I feel that would lead to higher morale and lower turnover.


There are newer employer reviews for GEICO
There are newer employer reviews for GEICO

See Most Recent

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