There are newer employer reviews for GEICO

Great company, good benefits, high expectations.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Claims Service Representative in Dallas, TX
Former Employee - Claims Service Representative in Dallas, TX

I worked at GEICO full-time (more than a year)

Pros

I worked in the Dallas office, so I can only speak on behalf of that particular region. GEICO is a successful company, I'm sure you've seen the commercials on TV, heard them on the radio, and if you're reading reviews about it you'll probably start seeing ads pop up in your web browser. GEICO provides really good benefits to its associates, some of them were about as comparable for a civilian job to what I got in the military. The thing I always enjoyed was that the supervisors and management team were always willing to provide help and didn't make you feel like you were bothering them if you had a question. They also do quite a bit to acknowledge accomplishments both individually and as a team. Right as I left the company, the Dallas office did a massive shift realignment to ease some of the workload and make supervisors more available to their respective teams, which I'm sure has had good results.

Cons

I don't know if you can really consider this to be a con, but it's definitely something to keep in mind if you're considering working at GEICO: They have extremely high expectations of their associates. The job I did in CSR is a call center job and you are expected to be available at pretty much all times to answer incoming calls. They seem to have no understanding or tolerance of taking time between calls to finish up what you are working on. You are there to be a worker bee, and that is it. They are going to try to squeeze every ounce of work out of you that they can. Basically, efficiency matters above all else to them. Also, it is sometimes very difficult to get time off. Even if you try to plan 3 or 4 months out, it is sometimes impossible. I know that you can't always expect to get the time off that you want, but in an office with as many people as there are, it shouldn't be that hard.

Recommends
Positive Outlook
Approves of CEO
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  1. 1 person found this helpful

    Not great if you were in the call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Sales in Dallas, TX
    Former Employee - Insurance Sales in Dallas, TX

    I worked at GEICO full-time (more than 3 years)

    Pros

    This is related to the call center.
    Good training. You get about three months of training.
    They pay for your GLA license.
    You also get to work multiple states.
    Continuing Education is also paid for, some Insurance Companies make you pay out of pocket.

    Cons

    Once again related to the Call center.
    Overworked, underpaid at the call center in Dallas.
    Out of the 18 people who I went to basic training with less than half "graduated" to the floor.
    In three years only two of us were left.

    Advice to ManagementAdvice

    Work to make the call center a better environment or the turnover will continue to escalate.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. Lots of room to grow!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Supervisor in Macon, GA
    Current Employee - Service Supervisor in Macon, GA

    I have been working at GEICO full-time (more than 5 years)

    Pros

    Opportunities for advancement, fair salary structure, fair promotions, work environment. I like that there is a lot of flexibility. I enjoy working with my management team, and feel the work I do is challenging and rewarding.

    Cons

    Not the best work/life balance

    Advice to ManagementAdvice

    Don't forget that people are people, not just numbers.

    Recommends
    Positive Outlook
    Approves of CEO
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