GEICO

  www.geico.com
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835 Employee Reviews (View Most Recent)

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CSR

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representativer  in  Tucson, AZ
Former Employee - Customer Service Representativer in Tucson, AZ

Pros

Adequate training, generally nice people, set schedule, pay, night differential

Cons

Call center hell, unrealistic goals, unprofessional supervisors

Advice to ManagementAdvice

Stop pestering policyholders who call in and are forced to listen to you blab about some stupid promotion or upsell.

Doesn't Recommend
Positive Outlook
No opinion of CEO

Other reviews for GEICO

  1.  

    Pays very well but a very stressful work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Buffalo, NY
    Current Employee - Customer Service Agent in Buffalo, NY

    Pros

    Geico pays very well, has good benefits, gives a lot away to employees

    Cons

    Goals are constantly increased, creates a very stressful work environment, sometimes they have unfair expectations

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    went from people oriented to sigma six/core matrix addicts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Experienced Adjuster  in  Baltimore, MD
    Current Employee - Experienced Adjuster in Baltimore, MD

    Pros

    benefits, profit sharing which has become suspiciously consistent and weakening

    Cons

    micromanagement....unrealistic goals racheted up mid-year, work flow ever increasing w/ adjusters getting all the work dumped on them

    Advice to ManagementAdvice

    good people leaving...being filled in by know-nothings fresh out of school at less cost. saving a penny to end up costing far more in human capital and service

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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