There are newer employer reviews for GEICO
There are newer employer reviews for GEICO

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Helpful (4)

Great Benefits, Great Associates, Meh Management

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Representative in Macon, GA
Current Employee - Sales Representative in Macon, GA

I have been working at GEICO full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

The benefits package for full-time employees are unbeatable and the ability to move up and around in the company is second to none. Plus, most of the pople you'll work with are just phenomenal.

Cons

Upper Management, at least in the Sales Department is mediocre at best. they micro-manage their supervisors and sales associates down down the smallest and minute detail including bathroom breaks. The thing is, there's really no one holding the Sales Managers accountable for their terrible behavior or inapproachable demeanor.

Advice to Management

Grow up - Your job is to manage and DELEGATE. Loosen the reins and keep morale high. In a fast-paced work environment, micro-managing your staff can lead to a disgruntled workforce.

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  1. Helpful (3)

    We keep our large Call Centers cheap by burning out phone representatives.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Supervisor
    Current Employee - Call Center Supervisor

    I have been working at GEICO full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Entry level benefits are good, very good compared to other non-degree entry level jobs. Strong job security, you'll keep your job as long as you can stand it. Strong company and a very good product. I have GEICO insurance and recommend it, though I wouldn't recommend working here.

    Cons

    How do you run a large Call Center in the US and keep it cheap? Track phone employees time to the second, realizing that saving 2 seconds per call saves huge money when you add it all up. But something has to give, and everyone here knows phone reps burn out before 2 years and customers with anything other than an easy issue often receive poor service. Career opportunity? If you come in as a call rep without a degree and political skills your career is 2 years maximum on the phones. Phone Representatives OFTEN go for a lower paying non-phone job instead of quitting, just to get off the phone. Maybe 10% of employees have a special ability to tolerate the phone for years. Call center supervisors have even more pressure. They have to force the phone people to get all their metrics (call times, hold times, non-phone working times, all measured to the second) down, because the supervisor is managed based solely on the average of their employees numbers . Wonder why 3 phone representatives in a row can't correct your auto policy? The one that takes the extra time to 100% unscrew the mess will always have "bad numbers", is CONSTANTLY "counseled" on their failures, given smaller raises, and not allowed to "post" for other jobs since their numbers aren't good. There is no way to call that particular representative back, and it wouldn't matter anyway because they're gone. They went back to bartending to finish their degree so they can get a job doing "anything not related to call centers".

    Advice to Management

    Management knows all this, but when you locate call center is located in place with enough of the right type of job seekers it works. My advice is to get another job. You'll take less meds, get more sleep, and probably live a longer/happier life.


  2. Helpful (3)

    Pay and Benefits are just enough to make you stay....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Service Representative in Getzville, NY
    Former Employee - Claims Service Representative in Getzville, NY

    I worked at GEICO full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Good starting pay - Good Benefits

    Cons

    - It's a call center - when you're on the phones there is constant inbound calls - when one caller hangs up, you're thrown right into another, often times when you're not ready - only way to stop it is to press "call work button" but as soon as you do your supervisor is yelling at you to get out of it. - This leads to files that are incomplete and poorly documented, then often unhappy customers. - Call center will mean most of the time customers call in and will speak to the first available representative. So you will almost never speak to the same person. - So on the employee side you often take calls and get thrown into problems and situations other employees created and then you're expected to "take ownership", read through all the notes, try and figure out whats going on, and solve the often complicated problem. - Very numbers driven - you get a monthly report card - more interested in numbers than you're ability to provide good customer service - Very political atomosphere - Getting into the right crowd will help you get promoted, while others often very qualified are left out - Also when hiring for promotions there is often 100-200 people applying for a few positions. - Geico can save you money on insurance but will often lower your coverage on things you may need but not realize until something happens. Customers are often uninformed about their policies. I took calls daily where customers were calling about coverage they thought they had but didn't. Also once an accident happens you're rates often go up whether you're at fault or not! -Highly stressful - constant inbound calls will do that to you! - You get two 15 breaks, and a 45 min lunch that are really needed when they come up. - It's hard to disconnect because it's constant calls til you leave. - Punch your clock on time! If you are even a second late punching your clock in when your shift starts or after breaks, it shows up as a minute on your report card and your supervisor will talk to you about it. - Very high turnover - out of my training class only 3 remained when i left, out of a class of 15 - Most people quit - Geico is constantly hiring because the turnover is so high and they need to replace those people - It's a job that after a bad day (which there are many), you look at your situation and think you don't like your job, but the money is good, and the benefits are good, and i need that, .....so i'll go back for another day. - Lastly, Geico's supervisors micro-manage the worst i've ever seen. I'm sure there is pressure on them but be prepared to be treated like your in kindergarden. They are constantly listening, recording your calls, and telling you what you did wrong or could have done better. You are given wordtracks to follow, and sound pretty much robotic, but then asked to have a better tone and not sound robotic. This has to be the most draining part of the job.... Just knowing someone is constantly listening to you, critiquing your every word. I had a supervisor that would yell over my shoulder that i did something wrong while a customer was on the line. Pretty sure the customer could hear and it was just very unprofessional and happened frequently. They ask you to push their preferred repair shops even when a customer is set on going to their own. Then after the customer says "no" you are supposed to persist and explain why the geico shop is better. This often upsets the customer and leads to downgrades (as it is part of your monthly goal). Honestly i did the best at my job there when i just stopped worrying about the monthly grading (as i was just fed up) and just took care of the customers and made them happy. It is almost impossible to do as every phone employee is constantly worried about being marked down for something. - Overall the cons outnumber the few pros and it's really not worth it to work there.

    Advice to Management

    Take a serious look at your turnover. Enough unhappy employees will eventually hurt your company!


There are newer employer reviews for GEICO
There are newer employer reviews for GEICO

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