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Helpful (1)

A call center is still a call center

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Interviewer in Omaha, NE
Former Employee - Interviewer in Omaha, NE

I worked at Gallup full-time (More than 5 years)

Doesn't Recommend
Positive Outlook
Doesn't Recommend
Positive Outlook

Pros

Their strengths-based analysis is actually a lot more than just company lingo. The theories and practical uses of the Clifton StrengthsFinder may well be the most valuable thing to take with you from this job.

Cons

The hiring methods are just as problematic as they are helpful. Jobs are also assigned by nepotism at least as much at Gallup as at other major corporations. While it varies from one call center supervisor to another, in general they could walk the talk a bit more and implement their own strengths-based management a bit more. Quota adjustment practices (as well as others) are shady at best.

Advice to Management

The people in a call center are your frontline. They work a position that is very draining in a personal way. It could be argued that they have both the hardest and most necessary job. They need and deserve a special kind of support. The fact that an interviewer can technically be fired at any moment for any mistake however minor does not create a sense of job security. The pay scale is up at the top of the call center world, but realistically it is still hard to do more than live paycheck to paycheck. There isn't nearly as much opportunity for moving within the company as I had hoped, and it is not as easily done as it is said to be. In general, more transparency would go a long way.

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  1. Helpful (1)

    Not the best benefits, and not many healthy choices in the cafeteria, but great in every other regard.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator/Network Administrator in Omaha, NE
    Former Employee - Systems Administrator/Network Administrator in Omaha, NE

    I worked at Gallup full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    work/life balance, culture/values, decent money for the Midwest, full gym, beautiful campus

    Cons

    benefits, food selection, difficult interviews

    Advice to Management

    Spend the few extra dollars for better benefits- having some of the worst around isn't worth saving a buck.


  2. Helpful (16)

    The Family has ruined the company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant in Omaha, NE
    Former Employee - Senior Consultant in Omaha, NE

    I worked at Gallup full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexibility. Child care on site that is high quality. Great co-workers for the most part who are dedicated and smart.

    Cons

    1. The expectation of working a minimum of 2,300 hours a year. This comes out to over 44 hours a week 52 weeks of the year. For people who are paid on profitability, working so many hours cuts into the profitability because you are adding cost to the projects on which you work. So the more you work, the less you actually get paid. 2. THE FAMILY. The underqualified son and daughters of one of the founders have taken their father's legacy and driven it into the ground. As one of my co-workers so aptly said years ago - blood is thicker than talent. They play favorites at every turn. Negativity in any form is a kiss of death to your career there. If telling the truth is preceived as negative in any way, you are driven out. 3. They do not treat employees in the same manner that they preach to their clients. 4. Q12, their signature product for employee development, is a sham. It does not measure employee emgagement as they claim, it merely measures management style. it's reliability is also suspect due to so few questions. It's a statistical mess and an embarrassment to present to clients. 5. The last year I worked there my salary was cut 30% due to a "new pay plan" even though I was producing the same as I had the year before. 6. It's a sweat shop. Work, work, work. Productivity is king and can never end. 7. Their selection criteria for employment is nearly impossible to meet. A person can be performing a job perfectly, but if they cannot pass the test for that job, they cannot continue in it even though their performance is known and that is what the test is supposed to predict. Ass backwards.

    Advice to Management

    Hire an entirely new upper management team to clean the place up and live up to the vision of Don Clifton and the Gallup brothers. Honor their legacy by getting out of the way.


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There are newer employer reviews for Gallup

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