There are newer employer reviews for Gallup
There are newer employer reviews for Gallup

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Helpful (1)

A call center is still a call center

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Interviewer in Omaha, NE
Former Employee - Interviewer in Omaha, NE

I worked at Gallup full-time (More than 5 years)

Doesn't Recommend
Positive Outlook
Doesn't Recommend
Positive Outlook

Pros

Their strengths-based analysis is actually a lot more than just company lingo. The theories and practical uses of the Clifton StrengthsFinder may well be the most valuable thing to take with you from this job.

Cons

The hiring methods are just as problematic as they are helpful. Jobs are also assigned by nepotism at least as much at Gallup as at other major corporations. While it varies from one call center supervisor to another, in general they could walk the talk a bit more and implement their own strengths-based management a bit more. Quota adjustment practices (as well as others) are shady at best.

Advice to Management

The people in a call center are your frontline. They work a position that is very draining in a personal way. It could be argued that they have both the hardest and most necessary job. They need and deserve a special kind of support. The fact that an interviewer can technically be fired at any moment for any mistake however minor does not create a sense of job security. The pay scale is up at the top of the call center world, but realistically it is still hard to do more than live paycheck to paycheck. There isn't nearly as much opportunity for moving within the company as I had hoped, and it is not as easily done as it is said to be. In general, more transparency would go a long way.

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  1. Helpful (8)

    Growing pains

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Gallup full-time (More than a year)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    great coworkers, great to be a part of something that did something bigger than just me.

    Cons

    nepotism rampant through management, my job was created as the company grew and in a year i never had clear work guidelines, set up to fail


  2. Helpful (1)

    Not the best benefits, and not many healthy choices in the cafeteria, but great in every other regard.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator/Network Administrator in Omaha, NE
    Former Employee - Systems Administrator/Network Administrator in Omaha, NE

    I worked at Gallup full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    work/life balance, culture/values, decent money for the Midwest, full gym, beautiful campus

    Cons

    benefits, food selection, difficult interviews

    Advice to Management

    Spend the few extra dollars for better benefits- having some of the worst around isn't worth saving a buck.


There are newer employer reviews for Gallup
There are newer employer reviews for Gallup

See Most Recent

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