There are newer employer reviews for Gallup

1 person found this helpful  

A call center is still a call center

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Interviewer in Omaha, NE
Former Employee - Interviewer in Omaha, NE

I worked at Gallup full-time (more than 5 years)

Pros

Their strengths-based analysis is actually a lot more than just company lingo. The theories and practical uses of the Clifton StrengthsFinder may well be the most valuable thing to take with you from this job.

Cons

The hiring methods are just as problematic as they are helpful. Jobs are also assigned by nepotism at least as much at Gallup as at other major corporations. While it varies from one call center supervisor to another, in general they could walk the talk a bit more and implement their own strengths-based management a bit more. Quota adjustment practices (as well as others) are shady at best.

Advice to ManagementAdvice

The people in a call center are your frontline. They work a position that is very draining in a personal way. It could be argued that they have both the hardest and most necessary job. They need and deserve a special kind of support. The fact that an interviewer can technically be fired at any moment for any mistake however minor does not create a sense of job security. The pay scale is up at the top of the call center world, but realistically it is still hard to do more than live paycheck to paycheck. There isn't nearly as much opportunity for moving within the company as I had hoped, and it is not as easily done as it is said to be. In general, more transparency would go a long way.

Doesn't Recommend
Positive Outlook

261 Other Employee Reviews for Gallup (View Most Recent)

Sort: Rating Date
  1. 16 people found this helpful  

    Don't do it to yourself!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Consultant in Washington, DC
    Former Employee - Senior Consultant in Washington, DC

    I worked at Gallup full-time (more than 3 years)

    Pros

    Friendly colleagues
    Great books written about how the firm is SUPPOSED to be run give offer a great guiding mission

    Cons

    HEMORRAHAGING their BEST talent
    Little to NO transferrable skills - especially now that best and most experienced talent is gone
    Stingy and predatory compensation schemes
    Poor execution of projects
    Lack of accountability
    Intolerance for constructive criticism
    Brain, experience and talent drain
    Preaching and practicing out of alignment
    Inexperienced and incompetent management at multiple levels
    Nepotism
    "Fluffy" and often whimsical assertions touted as facts

    Advice to ManagementAdvice

    Replace yourselves immediately. You are hemorrhaging talent due to your own mistakes, mismanagement and missteps!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Learn & Grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE

    I have been working at Gallup full-time (more than 5 years)

    Pros

    Gallup has a very strong culture based on its science and research and a powerful mission. It is very stimulating intellectually with no shortage of new things to learn or explore. Diversity is increasing dramatically with international hires and offices.

    Cons

    Based on the talent model, it is tough for some to switch roles or career paths midstream. Sometimes it is risky even to have the conversation unless you already know you are a fit.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Gallup

Work at Gallup? Share Your Experiences

Gallup

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.