Gallup

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9 people found this helpful  

Interviewing not at all what it's cracked up to be!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Telephone Interviewer  in  Houston, TX
Current Employee - Telephone Interviewer in Houston, TX

Pros

1. Nice environment other than the fact it's usually kept so cold one has to wear a coat or cover with a blanket while working.
2. The promise of a flexible schedule is good, except when ordered to work mandatory hours.
3. For the most part, fellow workers are good people, struggling 47 per-centers, but good.

Cons

The pay for performance ( getting paid for completed interviews) would be good if one were assembling widgets. One would have some control over assembling widgets, but there are limited means of controlling someone else on the other end of the phone when you have been instructed to tell them an interview will take 9 or 10 minutes and they are threatening to hangup as you pass 14 minutes. Or perhaps you're fighting the respondent who is into Monday Night Football, or a favorite movie. Each interview has a quota per hour that theoretically should be achievable if all things were perfect, but in reality things are far from perfect. Achieving and exceeding that quota will get one in bonus territory, slightly above minimum wage, but that degree of completions has to remain above 100% for a month, or you get nothing. The bonus level was once set at 95 percent capacity, but that was just changed to 100%, making it even more difficult to achieve and sustain. If one begins to make too much money by continually being in the bonus category, they simply raise the quota needed for completions. Sometimes they will keep the same quota, but add more questions to the interview making it longer and impossible to achieve the stated quota. Benefits. There might as well be no benefits. What is offered isn't cost effective and the deductibles are so high, one would have to have a second job in order to afford them. But most Gallup interviewers are still young enough to remain on their parent's insurance at least till age 26, thanks to President Obama, or fall in the poverty category and are able to qualify for Medicaid or Medicare, depending on one's age. Gallup recently as a cost cutting move, after publicly stating they had the best year ever, reduced most of their full time people to part time and of course reduced their pay as well. Full time was working 35 hours per week, but what they are doing now is allowing part-timers, most of the work force, to work up to 35 hours per week, but not exceed, of course at the reduced pay scale. I can see this as a move to maintain a complete part time workforce. One near minimum wage with no chance of advancement and no benefits. Keep in mind these are production hours, not the actual hours you need in order to achieve your required production hours. I was routinely working 55-60 hours per week when I was on what is known as the 35 hour team, in order to get the required 35 production hours. Well Being. They push "well being" big time and routinely violate what they preach. How can one have any social well being when one is working 60 hours a week? How can one have financial well being when making at or near minimum wage. They push community involvement and charity. We have this community builders program they expect most to participate in by giving up a percentage of your income yearly to support a Gallup selected charity. We should be the ones accepting charity, my God, how does one expect one to give to charity when you're toiling in poverty status your self. Gallup Q12. This is supposed to indicate whether you are or are not an "engaged employee". It's a total farce. One of the first things needed in order to have an engaged employee, is to have an employer willing to compensate you for the effort you put in, in order to achieve the company goals and in a time frame that allows you to have a life of your own outside of the company while making a decent wage. This is something that Gallup simply isn't going to allow their employees to have. Without this, all the rest of the Q12 is meaningless. We have to submit answers to the Q12 twice yearly, in order for Gallup to know whether or not they have an "engaged" workforce. Ninety nine per-cent of the employees lie when completing these questionaire,s. "Fun Calendar". Another gotcha'. This is a little exercise that one must complete a number of events on in order to qualify for what is known as tracker bonus or capacity bonus. It has a number of events such as answering a question about the Q12, or completing a crossword puzzle about something Gallup. It's okay with the exception of a number of events that require one to detach oneself from your work station for a period of time in order to complete. So you do one of two things, you either come in early and complete on your own unpaid time, or take time out during work and don't get paid for doing it. If you don't do it and do qualify for your bonus that month, you won't get the bonus unless the calendar has been completed. Overall, Gallup is a good minimum wage job if you're a student and just want a little extra spending money, or a retiree or who needs to supplement your retirement, or perhaps a housewife just needing to supplement your spouse's income and without any benefits, but to make a career out of it, forget about it. It's a dead end.

Advice to ManagementAdvice

The management is impossible to advise. One can advise all you want, but it's like pouring water into a strainer and expecting it to fill up.

Doesn't Recommend
Positive Outlook
Disapproves of CEO

Other reviews for Gallup

  1.  

    OK Job to gain experience or pay for school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Interviewer  in  Lincoln, NE
    Former Employee - Telephone Interviewer in Lincoln, NE

    Pros

    If you work here a certain period of time they will help pay for your school. If you meet quota pay is decent. It's a good work environment. All the management and people that have been there awhile are genuinely happy about their job.

    Cons

    You have to get all your hours in every week. It's hard to get time off. Depending on the survey you're on you could have a lot of people yell at you. You have to meet quota or you'll lose your job.

    Advice to ManagementAdvice

    none

    Neutral Outlook
    No opinion of CEO
  2. 6 people found this helpful  

    Used to be great place, now just average.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Services  in  Omaha, NE
    Current Employee - Administrative Services in Omaha, NE

    Pros

    Some very talented and dedicated people

    Cons

    Overuse of recognition to the point it is now meaningless. More interested in profit over people. Poor benefits. Not sure what management does.

    Advice to ManagementAdvice

    Go back at least a little bit to what Gallup used to be.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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