Gallup

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4 people found this helpful  

Phone Work is All About Performance

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Consumer Interviewer in Omaha, NE
Former Employee - Consumer Interviewer in Omaha, NE

I worked at Gallup full-time

Pros

Once you pass the online personality profile and prove yourself personable, persuasive, performance-driven (pick any pair, at least) but always polite, on the phone, you're in and you can make decent money - even good money for this kind of work - especially when you consider that you aren't asking people to buy anything, just give their opinions.
The Gallup name still carries enough good will that some people will talk to you for the name alone.
Flexible hours.
Tuition assistance program.
The transgressions for which an interviewer can be terminated are very clear and usually easy to avoid. Most of the interviewers I know who have been fired knew they deserved it.
A clear path is provided for you as an interviewer to improve your pay scale and bonuses do help.
There is a chance for promotion to management positions or a place in the corporate office, especially if you're an attractive, young, female UN Lincoln graduate or related to someone in the inner circle (in which case, you aren't reading this anyway).
 If you perform well and act like you want to participate in the culture - and culture is EVERYTHING here - they'll make it easy for you to continue. Even if you don't perform well right away, they'll try to help you improve - and some people do. But some people don't or can't or won't. If you can not make yourself fit in, they will make it easy for you to decide to leave (but do try to stay at least six months so you can list them on your resume without fearing they'll tell prospective employers that you are not eligible for re-hire).

Cons

You must be willing to learn how to deal with rejection and to speak politely and effectively with rude and/or stupid respondents. This type of work is not for everyone.
Your success will be determined largely by your willingness to submit to a Borg-like "tribal" culture. They expect you to love them without reserve while they reserve the right to terminate you at will.

Advice to ManagementAdvice

Very few of us have been given reason to believe we belong to your "tribe." Sure, it sounds cool but please, be real.

Recommends
Neutral Outlook

266 Other Employee Reviews for Gallup (View Most Recent)

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  1. 2 people found this helpful  

    It's amazing for a simple interviewing job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate in Houston, TX
    Former Employee - Associate in Houston, TX

    I worked at Gallup full-time (more than an year)

    Pros

    Upward mobility is there, if you seek it. You can earn a middle class salary by simply doing surveys. Many don't appreciate that comparable companies will pay you half at most than what your potential is there. Plus benefits.

    Cons

    Sometimes don't have time to do the things expected OFF of the clock for engagement; but it is optional, so no sweat. Depends on what you're willing to do in a capitalist society to be rewarded, right?

    Advice to ManagementAdvice

    One thing is the slight spin that seems to be in place on decisions affecting pay. Honesty would be more appreciated.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 4 people found this helpful  

    Great Opportunity & Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant
    Current Employee - Consultant

    I have been working at Gallup full-time (more than an year)

    Pros

    Decent pay in my role
    Exercise, cell phone, and travel reimbursement
    Nice office space and location
    Great people to work with
    Great opportunities and experiences if you actively pursue them
    Flexible work schedule (time and location)
    Company mission and research makes it easy to feel proud to be part of the organization
    Focus on healthy eating and lifestyles
    Opportunity for your own office early in your career in most roles
    Monthly meetings with your manager make it easier to know how you're doing since you don't have to wait a year
    Client ratings, internal ratings, and role specific metrics provide multiple areas for feedback for a more balanced assessment
    Mix between salary and incentive pay (bonus)

    Cons

    The hour expectations can be high for some, so it is best to plan out your projects with your manager so you can be more likely to take vacations when you want and be available for other out of work commitments. Many struggle with this and can be frustrated if not done successfully. However, the flexible work program can provide many solutions.The hour expectations can burn some out, but expectations are provided prior to hiring.

    Each office location is unique so it pays off to ask about each to find the best fit for you (be around others in your role, pick a location that has more contracts in your industry of interest, etc.)

    There is a lot of responsibility which can be a con for some that are easily overwhelmed. For others it can be motivating and/or lead to great opportunities.

    Advice to ManagementAdvice

    These is a lot of change going on for every company in this economy. Just keep communicating so employees can be a strong foundation to support a strong future. Many are here because they want to be and are your strongest asset.

    Recommends
    Positive Outlook
    No opinion of CEO
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