GameFly

  www.gamefly.com
  www.gamefly.com
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2 people found this helpful  

Avoid - Avoid at all costs

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at GameFly full-time

Pros

Good office location, free subscription to GameFly service, security guards are nice

Cons

Stultifying office environment, lack proper investment to deliver on new services, in maintenance mode

Advice to ManagementAdvice

Sell while you can

Doesn't Recommend
Negative Outlook
Disapproves of CEO

11 Other Employee Reviews for GameFly (View Most Recent)

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  1.  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX

    I worked at GameFly full-time (more than an year)

    Pros

    Free GameFly account
    Friendly co-workers
    Some scheduling flexibility (based on need)
    Good healthcare package

    Cons

    Low pay: Starting pay was about what you would expect for a contract worker, but not in line with permanent employment at other companies.

    Few opportunities for advancement: Regardless of how much work you do and how well you do it, you may be held back based on very arbitrary reasons. Management may even start training you in a leadership position and then stop training you without explanation.

    High turnover: Within 1 year of my starting employment at the company, almost the entire leadership team within the customer service department left the company. It's also extremely common to see only one person stay from a group of 3 or 4 new hires.

    Increased workloads without increased benefits: As stated previously, you may give it your all and still not see any advancement. This also applies to things like raises. Unless your job title changes, you are extremely unlikely to see a raise. If you participate in the technical support team, you will be trained for two jobs, paid for one, and expected to switch between them at moment's notice on someone's whim.

    Poor structure: Training was haphazard at best, and the department is actually split into two halves, one of which doesn't actually have a structured training at all. There's also very little provided in the way of knowing WHAT you're actually supposed to be supporting. Sometimes you will be asked to handle situations and issues that you've been explicitly told by someone else not to handle. There are few, if any, resources provided after initial training, and responses to specific situations are often based on how whatever lead you ask feels the situation should be handled. There are also some pretty outdated policies and procedures, and a general resistance to updating them. Suggestions for improving efficiency were typically ignored.

    High metrics substituting for correct staffing: Because of the high turnover, we were almost constantly understaffed. When metrics weren't being hit, new management's response was an increase in monitoring. Prior to that, the stated goal was and the goal that leads actually expected staff to hit were not in alignment at all. Although the quantity of cases handled increased dramatically, quality generally suffered. During this period of increased monitoring, there was also regularly mandatory overtime in effect.

    Advice to ManagementAdvice

    Since management has changed recently, I'd say keep the cons in mind. It's been about a month since I left the company and I sincerely hope that things are improving.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Just a job to pay the bills (barely)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Fulfillment Associate in Austin, TX
    Former Employee - Fulfillment Associate in Austin, TX

    I worked at GameFly

    Pros

    - Free GameFly rental account
    - Got out of work at 4:45 pm
    - Frequent breaks
    - Able to check out games before they're released to the public
    - Decent healthcare coverage

    Cons

    - Pay was average for the job type, which means it sucked in general
    - No room for advancement past a few $0.50/hr raises
    - Work on Saturdays
    - Extremely boring manual work (filling envelopes, printing shipping labels)

    Advice to ManagementAdvice

    Try to make the work environment more tolerable for such a boring, repetitive job. Have more company events and parties.

    Doesn't Recommend
    No opinion of CEO
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