There are newer employer reviews for GameStop

Great for a retail veteran.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Store Manager in Los Angeles, CA
Former Employee - Store Manager in Los Angeles, CA

I worked at GameStop

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

-Get to work in the gaming industry.
-Selling games to people is as fun as you make it.
-Fortunately I had a very supportive leadership team which respected employees needs and growth.
-Medical benefits are very competitive for retail.
-Yearly management meeting in Vegas, lots of contests as incentive and yearly bonus.
-Performance Indicators are easily manageable and easy to translate to creating a guest experience rather than just driving a number.

Cons

-A lot of change happens in a short amount of time.
-Leadership dictates the success of your business, if you are not confident in your supervisor you need to be or consider something else.
-This company is driven by it's people at the DM level in too many ways, I was fortunate to have great DMs but a mediocre or bad DM would make this a difficult place to work as a manager.
-Labor hours for non management are too few to operate during busy times, Game Stop is doing a great job of transitioning to customer a 1st model, but it is hard to do at the store level with out hours to support the number of employees needed to appease the demand.

Advice to Management

Make sure the directives and intent of corporate policies are executed at the field level. Integrity, communication and commitment are lacking in the field when compared to corporate direction.

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  1. Even though it got busy, I had fun interacting with the customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Store Manager in Pasadena, CA
    Former Employee - Store Manager in Pasadena, CA

    I worked at GameStop

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    High paced, fun environment. Recommending games you are passionate about. Informing customers of all the cool future releases firsthand. Helping out moms who have never been inside a video game store at Christmas time.

    Cons

    Not enough hours to complete all tasks.

  2. Aggrevating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Game Advisor in Sherman, TX
    Current Employee - Game Advisor in Sherman, TX

    I have been working at GameStop

    Disapproves of CEO
    Disapproves of CEO

    Pros

    PROS
    Employee discount, product check-out policy and fellow employees/store-level management. Customers are easy to work with and it's fun to work in your hobby.

    Cons

    CONS
    Low wages, inconsistent business model, unfair recognition policies and unrealistic sales/promotion expectations. Too many employees means an inconsistent and unfair distribution of the low hours allotted to the store, which is constantly understaffed and unable to meet customer expectations.

    Advice to Management

    Start using customer feedback and customer service abilities to gauge employees instead of pre-order sales and reservations. Have senior management become more involved in local operations by seeing day-to-day operations to manage expectations and properly evaluate store performance. Provide perks to employees that perform well instead of just managers (free games, promotions, etc.). Some store managers corall all the items for themselves instead of farming it out to their performers.

There are newer employer reviews for GameStop

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