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Fun place to work with the right employees, but very stressful sales goals.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Game Advisor  in  Cleveland, OH
Former Employee - Game Advisor in Cleveland, OH

I worked at GameStop

Pros

-Get to check out games for a few days
-Fun employees
-Discount
-Easy to learn register
-Easily request days off
-Easy to advance if you're good

With the right team, you will have fun at work. Personally, I've never had a manager I didn't like or didn't get along with. If you love video games, you'll feel at home. You always know of promotions before the public, and you get first access to games when people trade them in. Checking out games was my favorite part.
Managers will work around your second job or school. If you say you can't work Tuesdays and Thursday, they will keep that in mind. It's easy to request days off, and they will honor it. I went to anime conventions all the time, and I was never not able to go because of work.

Cons

-Always work evenings and weekends
-Few hours
-Sometimes hard to hit goals
-CAN be difficult to keep up with knowledge.
-Customers WILL argue about the stores trade and return policies.

Working part time as a game adviser at Gamestop will give you about 4-12 hours a week, except for Nov-Dec. It's always going to be an evening shift (4-9) or a weekend (mostly evening) shift. Which can be okay if you're in high school or already have a job and looking for extra income/discount on video games, but it's definitely not able to live on alone.
You have to ask people to pre-order video games and sell them the rewards card. It's a quick question, but a lot of people will say no and it gets discouraging over time. You will have your good days and your bad days. The percentage of your reservation/card sales is calculated over week, and some stores rank their employees.
Customers will complain about anything - ultimately making a fool out of themselves, but it's still irritating to deal with after a while. You can usually do a lot to help the customers, but there are some policies that you CANNOT CHANGE. Completely understandable, but customers will sometimes get nasty with you and say things like "well JCPenney let's you do this!". Trade-in credit is something you cannot alter, for example, but people will always argue with you as if you personally are setting the price, and not the computer.

Advice to ManagementAdvice

Encourage employees to do better without drilling "sales" into their heads. Treat employees better. If they do well, TELL THEM. We love hearing how good we're doing. If they need improvement, GIVE THEM TIPS to how they can improve. In one word: Communicate.

No opinion of CEO

1306 Other Employee Reviews for GameStop (View Most Recent)

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  1.  

    Disappointing and frustrating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Game Advisor  in  Ocean City, MD
    Former Employee - Game Advisor in Ocean City, MD

    I worked at GameStop

    Pros

    - You can check out video games.
    - Employee discount.
    - You get to learn about new games while being paid.
    - The regular customers are really great.
    - Most of my co-workers were awesome.

    Cons

    - Pays minimum wage.
    - NO HOURS! I was getting 40 hours a week when I first started, but it eventually got to the point that I wouldn't be put on the schedule unless I called the district manager and complained.
    - You have to try and convince every single customer to subscribe to Game Informer and/or reserve a game. Even if it's a 70 year old grandmother buying a $10 gift certificate for her grandchild. You still have to ask, even if you know for a fact that they're not interested or you get fussed at.
    - They do pocket and purse checks every time you walk out of the store. It sucks feeling like your employer never trusts you, even if you've worked there for years.
    - They never promote people within a store. If you get a new manager, he usually comes from somewhere else.
    - When I left, the manager at my store had only been with the company for 6 months before he became a manager and got his very own store. I worked there for years and never got any promotions. Never got any raises either.

    Advice to ManagementAdvice

    Don't hire a bunch of employees and give everyone like 3 hours a week! Give those extra hours to the employees that you already have! A three or four hour shift is a waste of your employees' time.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Store Manager  in  Gaithersburg, MD
    Former Employee - Store Manager in Gaithersburg, MD

    I worked at GameStop

    Pros

    Discount
    Borrow games for free
    Midnight Events

    Cons

    Unrealistic sales goals
    You cant hire adults(child driven business)
    Dm's dont know how to lead instead they micro manage
    poor hours
    no quality of life
    Just Plain SHADY!

    Advice to ManagementAdvice

    Try stepping into a store managers shoes for a week. Maybe then you will understand

    Doesn't Recommend
    Disapproves of CEO
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