GameStop

  www.gamestop.com
  www.gamestop.com
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A fun experience with a door to better opportunities

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Game Advisor
Current Employee - Senior Game Advisor

I have been working at GameStop part-time

Pros

You talk about video games for a living.
Cheap video games.
Always know when games/collector's editions are in stock and what stores to find them at.
Again, you talk with customers about video games as a job. How much easier can that be?

Cons

Lots of in-store maintenance (alphabetizing games on the walls, price changes, organizing things, etc.)
Low pay until you enter the upper stratosphere echelons of management
Lots of out-of-work research/game experience needed to give the world-class quality customer service the company touts
Tough to find that perfect balancing point between trying to get a customer to spend more money and not seem like a douchebag trying to make them spend money, but help them save money and get the things they need (and don't need)

Neutral Outlook
No opinion of CEO

1418 Other Employee Reviews for GameStop (View Most Recent)

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  1.  

    Not the job for everyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Game Advisor
    Current Employee - Game Advisor

    I have been working at GameStop part-time (less than an year)

    Pros

    -The environment can be very fun, depending on your co-workers and your customers.
    -Easy enough job if you know about the gaming world.
    - There are plenty of opportunities to help customers find what they are looking for or to recommend games they might like. Personally I hate selling the power up cards and all that, so it feels good to actually help the customer get what they want.
    - The stores are usually small so it's easy to watch for theft and keep shrink down. This also means the stores tend to get less chaotic and it's easier to clean up during the holidays.
    - Is a great job if you are outgoing. Most of your customers will love to talk and ask lots of questions and are pretty friendly. You will also get all sorts of customers so it's interesting and nice to meet and see all sorts of people.

    Cons

    - The work can become rather repetitive. If you aren't having a busy day (or week) you may just go insane trying to organize the shelves over and over again.
    - You don't really get the training you need. Mostly you will have to ask your co-workers or manager a lot of questions until you get the hang of things.
    - The focus for the employees is to sell the power up cards, get reserves, and sell customers a warranty on items. If you don't do this you can very easily be at risk for losing your job. I also feel like selling them these things, most of the time, is rather unethical because I don't want to push them into something they will never use or don't want. It's hard to please a customer if you have to try and shove a reserve or card down their throat. I definitely think the goal should be to please the customer.
    - Hours for part time employees are unpredictable. The managers never know how much payroll they will get therefore you can get only 4 hours or week or maybe 20. It's probably a good job if you are in school or are unable to work full time, but it definitely will not pay significant bills.
    - Physical copies of games are probably going to stop being made relatively soon, so I don't think gamestop is going to continue to do well for too much longer.

    Overall, I don't think it's a terrible job. I definitely do think it's more suited to an outgoing, friendly person. If you love games but are shy/awkward, this doesn't mean you won't be a good employee but you need to be comfortable around a lot of people, answering phones, and asking if the customers need help with anything. Also, the pay is or is close to minimum wage as a part time GA which can really stink, but time flies buy when it's busy. Not the worst job I've ever had but I do think the company could appreciate it's employees more and focus less on reserves and cards.

    Advice to ManagementAdvice

    Good customer service is so much better than a sales pitch at the register when checking out. If you really want to focus on your customers, make them feel like their business is appreciated - games aren't cheap, and adding on a $15 pro card, a reserve, and warranties, and they're spending way more than they want to. Customers are smart and when they realize they are overpaying they won't come back.

    Also, try and treat your employees a little more fairly. They work hard and are underpaid as it is, but cutting hours all the time or firing them over little things isn't okay.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Former Store Manager!!! Decent Perks...low wages...not half bad if money not in mind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GameStop

    Pros

    Get to check out games for up to 4 days,
    Yearly Conference that is paid
    Tons of free things given to managers
    Good place to get your retail management feet wet

    Cons

    Mandatory 6 day work weeks during the holidays
    Insane time keeping system
    High Turn Over
    Overly Stressful

    Advice to ManagementAdvice

    Managers are what keep the customers flowing into the stores instead of going online. Do more to keep your managers happy. Go back to normal work weeks during the holidays. MORE PAYROLL!!!

    Recommends
    Neutral Outlook
    Approves of CEO
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