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Helpful (4)

Great Customers, Horrible Leadership

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Store Manager in Washington, DC
Former Employee - Store Manager in Washington, DC

I worked at GameStop full-time (More than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

The best customers in the world, annual trip to Vegas (for store managers and above) with private mini-E3 showcase. Free games for store Managers. Free game "borrowing" for all employees.

Cons

NO HOURS!!!!!!! Store Managers working 60+ hours because we don't have coverage otherwise. No overlap for lunch or bathroom breaks, and 12-15 hour shifts. Lip services is paid to "putting customer first" or "get out on the sales floor" but then when it comes time to implement Sr. Mgt hands down a huge weekly to-do list and no hours to have more than one person in the store at a time. Many SMs in my district come in on their day off every week just to do the weekly scans. After you hit SM your stuck, very little room for growth. Also, some markets are very very over saturated. We have 5 stores within a 2 mile circle. With another 4 within 6 miles. There is two sets of stores that are literally looking at each other. Two in a mall and two in a shopping center across the street from mall. In the mall if you stand at the entrance you are looking at your "sister" store, which of course you compete with. Same story in the shopping center. No team feeling within district because we are constantly fighting each other for the same customers. Low salary for whats expected. Made more as an ASM for a different company and only had to work 40 hours a week.

Advice to Management

Either get read of the ridiculous amount of busy work every week or give us hours to have people on the floor. The only reason gamestop can compete with the big box stores is customer service, but that has been pushed to the side over the last couple years in exchange for "operational procedures" Spread your stores out!!!!!!!!! Buying up competitors was fine, but we need to move the stores from being on top of each other.

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  1. Helpful (1)

    Fun place to work but suffers in leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Grapevine, TX
    Former Employee - Senior Software Engineer in Grapevine, TX

    I worked at GameStop full-time (More than 3 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Fun place to work. Very hip and HR does a very good job of providing events and activities througout the year (like custume contests, video game release parties, etc). Very fiscally conservative.

    Cons

    Leadership at the time I was there was not in touch with reality. They tried to provide a vision people could get behind but execution was not there. E-commerce, where I worked, was fun but the senior management that was in place when I was only interested in justifying their existance. A bit slow to adopting new technology and communication channels


  2. Helpful (1)

    Profiteering in the worst ways.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Game Advisor in Grand Rapids, MI
    Current Employee - Senior Game Advisor in Grand Rapids, MI

    I have been working at GameStop full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get to spend a time discussing your favorite games, and interacting with customers who share similar (at times) passions.

    Cons

    Forced to sell subscriptions, but are not rewarded with bonuses or commission. In fact, your only reward for meeting your goal is to not get fired...but that will come as quickly as a dry spell. There is absolutely no job security. If you don't meet standards, irrespective of your position, you will be canned. For instance, if you work in a low-sales area which has seen high turnover due to past poor performance of management (which wasn't their fault, but rather the local economy, or customer base), you will be treated as though the low sales are indicative of your efforts. I topped the local sales figures for nearly 3 months straight, had one bad week and got a nasty email from our regional manager. Your past success will never be measured against your current success or failure.

    Advice to Management

    This company does not care about its people, what-so-ever. You should bring the pay scale up considerably - even McDonalds pays their managers better.


There are newer employer reviews for GameStop
There are newer employer reviews for GameStop

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