There are newer employer reviews for GameStop
There are newer employer reviews for GameStop

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Helpful (2)

Ups and downs

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Store Manager in Boston, MA
Current Employee - Store Manager in Boston, MA

I have been working at GameStop full-time (More than 5 years)

Recommends
Negative Outlook
Approves of CEO
Recommends
Negative Outlook
Approves of CEO

Pros

-Good discount, good pay, job security
-SMs and up get to go to a yearly conference and play games/go to meetings with developers which is pretty cool
-Pretty good work/life balance
-The people you work with really are some of the best in retail

Cons

-Upper management is incredibly disconnected from how stores actually operate. They want you to push new reservations, loyalty cards, warranties, add-ons. They expect you to greet every customer on the sales floor, ask open-ended questions, tell them about trades, hand them a sales flyer, hand them a reservation list, tell them about iDevices, net10, whatever other new initiative that we start every week. They basically want you to hound every single customer, even when you're alone, and then they expect you to tell that customer about our satisfaction survey and then assume you aren't doing your job when you get poor survey results which actually are the result of you doing everything upper management has asked.

Advice to Management

Quit asking us to harass our customers. Let store managers run their store their own way- you can't expect 4000+ stores to follow the same cookie cutter "best practices" and be successful. Be more understanding when we don't hit every point with every customer, if you really want us to do that give us the payroll to support it.

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  1. Helpful (1)

    Overall a great experience, poor management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Prevention in Grapevine, TX
    Former Employee - Loss Prevention in Grapevine, TX

    I worked at GameStop full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Coworkers and general work environment was great. Departments work well with other departments. They prefer to hire within so the opportunities are there. Benefits are really good as well.

    Cons

    Management (corporate) can be straight @$$holes. And in the department I was in, management was VERY biased and promoted/terminated based on favoritism.

    Advice to Management

    Value your employees!

  2. Fun Stores Corporate Management Needs Help.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Hialeah, FL
    Former Employee - Store Manager in Hialeah, FL

    I worked at GameStop full-time (More than 3 years)

    Neutral Outlook
    Neutral Outlook

    Pros

    Fun Fast Paced Environment. Ability to move up fast with good work ethics.

    Cons

    Corporate Management Micro Manages and does not listen to there Store Managers about issues at individual stores.

There are newer employer reviews for GameStop
There are newer employer reviews for GameStop

See Most Recent

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