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1222 Employee Reviews (View Most Recent)

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2 people found this helpful  

Ups and downs

Store Manager (Current Employee) Boston, MA

Pros-Good discount, good pay, job security
-SMs and up get to go to a yearly conference and play games/go to meetings with developers which is pretty cool
-Pretty good work/life balance
-The people you work with really are some of the best in retail

Cons-Upper management is incredibly disconnected from how stores actually operate. They want you to push new reservations, loyalty cards, warranties, add-ons. They expect you to greet every customer on the sales floor, ask open-ended questions, tell them about trades, hand them a sales flyer, hand them a reservation list, tell them about iDevices, net10, whatever other new initiative that we start every week. They basically want you to hound every single customer, even when you're alone, and then they expect you to tell that customer about our satisfaction survey and then assume you aren't doing your job when you get poor survey results which actually are the result of you doing everything upper management has asked.

Advice to Senior ManagementQuit asking us to harass our customers. Let store managers run their store their own way- you can't expect 4000+ stores to follow the same cookie cutter "best practices" and be successful. Be more understanding when we don't hit every point with every customer, if you really want us to do that give us the payroll to support it.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    There are worse companies to work for!

    Store Manager (Current Employee)

    I have been working at GameStop full-time for more than a year


    Pros: Can be a fun place to work. The starting salary for a… Cons: The starting salary for a Management job in retail, considering everything that is required of the Job, is mediocre at best. The demands of the job… Advice to Senior Management: Read reviews on what current and former employees are saying. Not everyone is a disgruntled ex-employee. Some genuinely love the company, but are in constant… Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Fantastic place to work.

    Store Manager (Current Employee)

    I have been working at GameStop full-time for more than 8 years


    Pros: Your success is your own hands.Multiple tools provided to give you every opportunity at… Cons: There is nothing to say that would be considered a con.My only want as a manager is to have the opportunity to work with… Advice to Senior Management: Keep up the good work.Thank you. Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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