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Customer Service Technician

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Technician  in  Minneapolis, MN
Former Employee - Customer Service Technician in Minneapolis, MN

I worked at GameTech full-time for more than 5 years

Pros

Your coworkers(Other Techs) are great to work with and always helpful.

Cons

Upper management's decisions coming from corporate are shortsighted.

Advice to ManagementAdvice

Stop trying to be what you're not. You are in the service industry. Other companies can offer a better price and sometimes a better product. Get back to giving the best service to your customers and things will go well.

Doesn't Recommend
Negative Outlook
No opinion of CEO

3 Other Employee Reviews for GameTech (View Most Recent)

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  1.  

    Gaming, Yii framework, php + flash, high load

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PHP Developer  in  Chisinau (Moldova)
    Current Employee - PHP Developer in Chisinau (Moldova)

    I have been working at GameTech full-time for less than a year

    Pros

    Great team, you almost free in your'e steps to make tasks. Good office, you do your'e job only, doesn't intersect with management work, only programming

    Cons

    No clear future, no motivation to work harder

    Advice to ManagementAdvice

    Increase the motivation of employers

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    A lot of experience in a short time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor  in  Birmingham, AL
    Former Employee - Customer Service Supervisor in Birmingham, AL

    I worked at GameTech full-time for more than 8 years

    Pros

    The field service group was the most dedicated group of individuals I've ever had the opportunity to work with.

    Cons

    The field service group was often short staffed for the jobs with which we were tasked. Working 24, 36, and 48 hours straight wasn't an uncommon occurrence.

    Advice to ManagementAdvice

    Field Service personnel are the primary customer facing employees; listen to them whenever they tell you what product development is necessary.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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