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Helpful (2)

Hobby Center Operator

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
Current Employee - Hobby Center Operator - Black Shirt in Seattle, WA
Current Employee - Hobby Center Operator - Black Shirt in Seattle, WA

I have been working at Games Workshop full-time (More than 3 years)

Pros

The position is challenging, but the work you put into the job is returned by what you get out of the position. There are operators that fail but they just don't understand the amount of focus, hard work and good attitude it takes to be successful. There is currently around 90 stores. There are 4 regional managers and 5-6 trainer positions. That requires you to be one of the best to move into those roles. But the company will take care of you if you put the business first. This position is highly rewarding for those with the courage and stamina to stay the course. Your salary is base in merit. It goes up every year as long as your growing your store. If you grow your store you get a percentage of that as a bonus. You set your own goals and the company will hold you accountable to those goals. Also the company's benefits are one of the best I have ever had. It's there best way to run your own business without having to fund it yourself.

Cons

It can be hard to see good people fail. But when your the only employee in your store their is no one to blame but yourself.

Advice to Management

More dakka!!!

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  1. Helpful (1)

    Could be a rewarding job if upper management didn't change every year and a half.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales in Grapevine, TX
    Current Employee - Retail Sales in Grapevine, TX

    I have been working at Games Workshop full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Unique products and decent benefits.

    Cons

    No real intrest in allowing for employees to move up the corporate ladder. I saw many very loyal and talented employees burned out or get fired.

    Advice to Management

    Have some respect for your employees, your turnover rate speaks for itself. Stick with a plan for more than a year.


  2. Helpful (7)

    Somewhere between a dream job and fever induced night terrors

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hobby Center Operator in Dallas, TX
    Former Employee - Hobby Center Operator in Dallas, TX

    I worked at Games Workshop

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Truly INCREDIBLE employee discount You get to sell games for a living and play them in your spare time Awesome community of customers that are incredibly loyal and effectively become part time employees You get to teach painting models as well as paint in your spare time Fixed hours that are amazing for retail management Generous pto and sick leave Good insurance Regular and productive meetings in Las Vegas and corporate HQ When your store hits bonus, it's a really great bonus The customers make the job worth coming in to every day, they are so loyal to you and your products it is quite simply staggering. You want to hug them at times. Great work/life balance. You literally still play the games you sell at work in your time away from work

    Cons

    The discount invariably means that you spend large chunks of your salary on the games Stores are obsessively and very strictly numbers driven You must always be in sales mode even though most of your customers will literally be in the store as much as you are One woman/man stores mean if you are sick, have car trouble, etc the store isn't getting opened and you will loose sales for that day which is a very bad thing Taking vacation and sick leave to take care of your kids can and/or will be used against you because not being open is no excuse for not having sales unless you are fortunate enough to work in a city with a floater UK management really does give the impression of not having a clue as to how the US markets function even though we are very different Zero room for advancement Upper management has constantly shifting ideas They will tell you it's not a numbers driven game but all reviews are strictly numbers based Don't expect to get bonuses often Upper management is turning the information pipeline into a very narrow trickle and is aggressively and openly keeping their store managers in the dark Rarely do you recognize people from one year to the next at meetings given the turnover

    Advice to Management

    Realize that the US is very different from the UK market. Become more open and stop making employees be the last to get info that is going to anger customers. Store managers should be prepared at least somewhat to tamp down the latest thing we did to anger customers. Try placing some trust in the store managers and allow them to do things that they know works. Quit angering customers even though you know they will still remain loyal as puppies to you. Even if you are a manager that gets treated well, you see how others are treated and it is discouraging.


There are newer employer reviews for Games Workshop
There are newer employer reviews for Games Workshop

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