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2 people found this helpful  

Relationship Manager

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Relationship Manager  in  Stamford, CT
Current Employee - Relationship Manager in Stamford, CT

I have been working at Gartner

Pros

In this role your able to take vacation when ever you want to. Your not limited or blocked out from taking time. Plus this is a low stress role.

Cons

bonus structure is lacking there is a need for a performance based incentive structure put in place for this role.

Advice to ManagementAdvice

This role could be helped by changing the focus on performance and knowledge rather then based volume metrics normally used in contact centers.

Recommends
Approves of CEO

469 Other Employee Reviews for Gartner (View Most Recent)

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  1. 3 people found this helpful  

    How can we say we are a performance based organization? When was the last time someone was let go without a riff?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT

    I have been working at Gartner

    Pros

    Competitive salaries. It's relatively easy to out perform your peers. Flexible work schedule with an excellent vacation policy. Benefits are competitive as well.

    Cons

    Not a performance driven organization. Poor performers stay put and remain unproductive, or are simply moved within the organization, but are not managed out. 10/20 year veterans unable to accept or drive change, or are just comfortable with where they stand. This hampers the ability to grow within the company. Many are forced elsewhere.

    Advice to ManagementAdvice

    To become a performance based organization, we must let poor performers go, and replace them with quality talent. It's impossible to maintain a performance based organization otherwise. A "no back fill" policy just keeps below average performers on the payroll, simply to conserve head count or maintain the "fat" for the next round of layoffs.

    Doesn't Recommend
    Approves of CEO
  2. 5 people found this helpful  

    Gartner is good if you know what you are getting yourself into.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Executive  in  San Jose, CA
    Current Employee - Account Executive in San Jose, CA

    I have been working at Gartner

    Pros

    Gartner is a great place for a professional, experienced account executive/business developer to work and make a lot of money. You need to have refined sales abilities to succeed here as you will be dealing with C-level executives and selling a product/solution that is truly in the eye of the beholder (no speeds or feeds).

    Cons

    They drive their sales people pretty hard in general. That is not to say they are unfair or unclear about their expectations. It is just that the expectations are high. You are expected to have at least 8 face-to-face client meetings every week, no matter what, as an example.

    Advice to ManagementAdvice

    Gartner is adding a lot of features to the way they deliver their services, which is good, but they are increasing the support burden without increasing the support infrastructure. AE's with small accounts, inside or outside, (usually they have 18-20 accounts) do not have any client care support, which is not very fair when they generate as much revenue as an AE with only 3 or 4 large accounts.

    Recommends
    Approves of CEO
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