There are newer employer reviews for Gate Gourmet
There are newer employer reviews for Gate Gourmet

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Tough place to work, but there are some good opportunities.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Atlanta, GA
Former Employee - Anonymous Employee in Atlanta, GA
Recommends
Negative Outlook
Approves of CEO

I worked at Gate Gourmet full-time (More than 10 years)

Pros

Enjoyed working in the food business and the travel. There are a number of dedicated folks in the units.

Cons

Too much focus on cost was affecting service levels and costing us business. Too many chiefs in HQ and not always enough front-line people servicing the customer.

Advice to Management

GG was always a little more expensive than competitors, but we provided great service. Now , we are still expensive, but service has gone down. Spend a little more to get the right folks servicing the customer.

Other Employee Reviews for Gate Gourmet

  1. Varied work, good growth opportunities, great people

    • Career Opportunities
    Current Employee - Director in Reston, VA
    Current Employee - Director in Reston, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Gate Gourmet full-time

    Pros

    Lots of opportunities to contribute to the company and to learn a lot about many different things. Employees are a great group of people. In most departments, if you are willing to work and want to learn, there are lots of advancement opportunities.

    Cons

    Very difficult industry with tough profit margins. Lots of moving parts and sometimes very hard to see the big picture.

    Advice to Management

    Any time you walk around the office informally and just talk to people, it makes a positive impact.


  2. Helpful (2)

    Airline Industry Challenges

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Sourcing in Reston, VA
    Former Employee - Global Sourcing in Reston, VA
    Neutral Outlook
    Approves of CEO

    I worked at Gate Gourmet full-time (More than 3 years)

    Pros

    Hmm good question-gain a great understanding of the complexity of the airline catering industry.

    Cons

    There many challenges in this industry, within Gate Gourmet its clearly a race to the bottom in terms of cost, make no mistake about it, there business is not about serving the customers, its about serving the share holders at the expense of the customers and associates. Each group and department operates in a silo or vacuum, nobody knows what other groups are doing and there was constant political "positioning" battles, zero sharing of resources, knowledge and the result was duplication of efforts. One of the more bizarre being once capital was approved for a project or capital equipment, it required another approval to actually spend and yet another approval to issue a purchase order $200 or $2M did not matter. CFO had to personally approve and sign every capital purchase order-this after the capital had already been approved using "the approval matrix" another unique and bizarre process so complex most don't understand it or even believe it exist.

    Advice to Management

    Get out of your office and engage the staff, non stop meetings behind closed doors does not build trust or teams. In three plus years I saw zero team work or collaboration among departments or counterparts in other countries. The Main drive should be to serve the customer by adding and creating value. All we heard was cost reduction and yet the effort was so extreme the focus was like picking up pennies when the $100 flew over head un-noticed.


There are newer employer reviews for Gate Gourmet
There are newer employer reviews for Gate Gourmet

See Most Recent

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