Geek Squad

  www.geeksquad.com
Work in HR? Unlock Free Profile

247 Employee Reviews (View Most Recent)

Sort: Rating Date

 

A fun place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Counter Intelligence Agent
Former Employee - Counter Intelligence Agent

Pros

Great culture. Management doesn't micromanage, but is technically proficient enough to help out when needed. All the tools to do the job are provided. Good learning opportunities if you are new to the field.

Cons

Amount of hours available for work is based on sales. Sometimes the tools we are required to use aren't the best. Best Buy usually backs their employees up, but sometimes when a manager makes an exception for a client, you look foolish in front of them.

Advice to ManagementAdvice

Create incentives to get these techs certified! It helps them and brings value to the services provided.

Recommends
Positive Outlook
No opinion of CEO

Other reviews for Geek Squad

  1. 1 person found this helpful  

    Sales Experience Gained, Personal Drive almost lost forever!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Geek Squad Deputy of Counter Intelligence
    Former Employee - Geek Squad Deputy of Counter Intelligence

    Pros

    The company used to be an exciting fun environment but has changed with the times. The people and discount are the remaining pros.

    Cons

    Taking advantage of talent, on a very large scale. I was loyal for four years and feel that my talent was well wasted. Upon graduating college, with a Management Degree, I moved into a seasonal position and soon became full time. Your degree does not factor in at all with this company. Took me almost a year to become a supervisor due to people in position that should have never been there. People with degrees and potential talent will just spin there wheels and get overlooked for someone that has been in the same position for 5-6 yrs and due to seniority they will get promoted over better talent. Politics to the max, if you are a talented, driven and passionate individual find a company that invests into its people because BEST BUY DOES NOT.

    Advice to ManagementAdvice

    For community stores - take it easy on the micromanaging. Especially for a Geek Squad Supervisor that controls and does more then the managers who get paid salary. (No sense at all)

    For core stores - DO NOT repost job opportunities and insult talent that is aspiring to move up just because you have concern that they are coming from a community store! (Store 315) Look at the talent of the individual and the operating model of a community store now. NEWS FLASH - A community store is the way of the company, if they withstand online competition and the economy. In a community store everyone is required to wear more hats and be more proficient in sales and product knowledge

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Counter Ops

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Learned a lot form the many problems people had with their computers

    Cons

    High turn over rate and change in SOP frequently

    Recommends
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Geek Squad.

Worked for Geek Squad? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.