Geek Squad

www.geeksquad.com
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There are newer employer reviews for Geek Squad

 

Good Company to work for, as far as retail is concerned

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Consultation Agent in Centennial, CO
Current Employee - Consultation Agent in Centennial, CO

I have been working at Geek Squad full-time (more than a year)

Pros

Flexibility, other agents are knowledgeable and helpful, fast paced, technical knowledge actually helps, good place to network

Cons

Sometimes technical knowledge doesn't mean anything to management, a lot of sales people with little to no experience end up working for Geek Squad, it's difficult to get a position in the first place and move up

Advice to ManagementAdvice

Keep your employees happy and if they stress their reasoning for wanting the position, hear them out. Try to keep the ones who are more informative, skillful, and helpful in the Geek Squad precincts instead of the employees who just end up sending the clients to the PC Sales Specialist
anyway.

Recommends
Neutral Outlook
No opinion of CEO

338 Other Employee Reviews for Geek Squad (View Most Recent)

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  1. 1 person found this helpful  

    Fun entry-level job, but no upward mobility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Counter Intelligence Agent in Portsmouth, NH
    Former Employee - Counter Intelligence Agent in Portsmouth, NH

    I worked at Geek Squad full-time (more than 3 years)

    Pros

    -Fast Paced
    -Repair Tech's are always experiencing new viruses and troubleshooting demands, favorite part.
    -Okay money for a Retail Position

    Cons

    -Mostly still a sales position, so don't go into this if you're serious about hardware/software repair. Chances are you'll be selling services about 95% of the time when you start out.
    -Definitely a Fraternity environment, which can be a good or bad thing.
    -You can work at Geek Squad/Best Buy for 5 years and still have the same position. It's all about who you know and I know Crackle.
    -Even if you do excel in your job, the chances of upward mobility are pretty slim and there are literally 100's of other people in the organization going for that position too.

    Advice to ManagementAdvice

    You can definitely tell which Best Buy's are fun to work at by the Management. It translates to happy employees and better sales in whole.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    True Geeks won't work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Geek Squad CIA in Wilmington, DE
    Former Employee - Geek Squad CIA in Wilmington, DE

    I worked at Geek Squad full-time (more than 3 years)

    Pros

    Great discount, Mostly good employees, and it is fun to mess with non tech people.

    Cons

    Low pay, poor management, High workload, and they expect you to sell stuff you wouldn't buy.

    Advice to ManagementAdvice

    Send your team leads and junior managers to COLLEGE! Get a degree that is actually business related. Learn to listen to your employees. Realize that you may have short term success but in the long run you are simply a statistic.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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