General Dynamics Information Technology

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Call Centre for ACA (Obamacare)

  • Comp & Benefits
  • Work/Life Balance
  • Career Opportunities
Former Employee - Call Center Representative in Corbin, KY
Former Employee - Call Center Representative in Corbin, KY

I worked at General Dynamics Information Technology as a contractor (less than an year)

Pros

No time limits /handle times with calls so you can take your time to make sure their questions are answered...

Cons

Only two weeks of training of which very little was useful on the floor.. They do a point system where you lose points from 1to say 4 and when your out of points you can be fired... It sounds fine but when it's a case of getting points for being on the phone still when your break is due I found that crazy... You can't hang up on the caller...

Advice to ManagementAdvice

Longer training...

Recommends
Neutral Outlook
No opinion of CEO

527 Other Employee Reviews for General Dynamics Information Technology (View Most Recent)

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  1.  

    Short and sweet.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Panama City Beach, FL
    Former Employee - Anonymous Employee in Panama City Beach, FL

    I worked at General Dynamics Information Technology full-time (more than an year)

    Pros

    Loved all the management and coworkers.

    Cons

    When the contract was up, I was out of a job.

    Advice to ManagementAdvice

    Should try to retain good people even if it costs a little up front.

    Recommends
    Neutral Outlook
  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL

    I worked at General Dynamics Information Technology full-time (more than an year)

    Pros

    There was a definite tight-knit feel to the company. It went beyond just an employee/employer relationship and made coming to work much more enjoyable and rewarding.

    Cons

    Due to the nature of the business often times company size was directly based on contracts won. As the contracts come and go so do some people. Sometimes really great employees were lost this way.

    Recommends
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for General Dynamics Information Technology

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