General Dynamics Information Technology

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Call Centre for ACA (Obamacare)

  • Comp & Benefits
  • Work/Life Balance
  • Career Opportunities
Former Contractor - Call Center Representative in Corbin, KY
Former Contractor - Call Center Representative in Corbin, KY

I worked at General Dynamics Information Technology as a contractor (less than a year)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

No time limits /handle times with calls so you can take your time to make sure their questions are answered...

Cons

Only two weeks of training of which very little was useful on the floor.. They do a point system where you lose points from 1to say 4 and when your out of points you can be fired... It sounds fine but when it's a case of getting points for being on the phone still when your break is due I found that crazy... You can't hang up on the caller...

Advice to Management

Longer training...

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  1. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL

    I worked at General Dynamics Information Technology full-time (more than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    There was a definite tight-knit feel to the company. It went beyond just an employee/employer relationship and made coming to work much more enjoyable and rewarding.

    Cons

    Due to the nature of the business often times company size was directly based on contracts won. As the contracts come and go so do some people. Sometimes really great employees were lost this way.

  2. Great Office Coworkerrs!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at General Dynamics Information Technology full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Competitive pay. Small office. Great office personalities. Very casual work environment (shorts, t-shirts as long as you're not meeting a client). Flexible work schedule within reason. Initiative is encouraged, appreciated and rewarded.

    Cons

    Can't work from home. Very secure environment - due to the nature of the work it's understandable.

There are newer employer reviews for General Dynamics Information Technology

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