General Dynamics Information Technology

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Call Centre for ACA (Obamacare)

  • Comp & Benefits
  • Work/Life Balance
  • Career Opportunities
Former Contractor - Call Center Representative in Corbin, KY
Former Contractor - Call Center Representative in Corbin, KY

I worked at General Dynamics Information Technology as a contractor (less than a year)

Pros

No time limits /handle times with calls so you can take your time to make sure their questions are answered...

Cons

Only two weeks of training of which very little was useful on the floor.. They do a point system where you lose points from 1to say 4 and when your out of points you can be fired... It sounds fine but when it's a case of getting points for being on the phone still when your break is due I found that crazy... You can't hang up on the caller...

Advice to ManagementAdvice

Longer training...

Recommends
Neutral Outlook
No opinion of CEO

554 Other Employee Reviews for General Dynamics Information Technology (View Most Recent)

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  1.  

    Short and sweet.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Panama City Beach, FL
    Former Employee - Anonymous Employee in Panama City Beach, FL

    I worked at General Dynamics Information Technology full-time (more than a year)

    Pros

    Loved all the management and coworkers.

    Cons

    When the contract was up, I was out of a job.

    Advice to ManagementAdvice

    Should try to retain good people even if it costs a little up front.

    Recommends
    Neutral Outlook
  2.  

    Cattle call

    Former Employee - Supervisor
    Former Employee - Supervisor

    I worked at General Dynamics Information Technology full-time (less than a year)

    Pros

    Decent benefits and reasonable pay.

    Cons

    People are treated like office furniture. Ability means very little.

    Advice to ManagementAdvice

    There needs to be a decent method for getting nonsensical policies and procedures changed.

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