Pros

I received a lot of free training at GM, including PMP and ITIL training, which led to testing for, and receiving certifications. There is also a lot of paid time off during the year, including July and Christmas-New Years.

Cons

If you are in the IT profession, stay far away from General Motors. They first began doing heavy outsourcing in the early 2000's of the systems development and IT support functions. Now, they are beginning the next phase where they are outsourcing the management of those functions. They are currently in the process of negotiating the next major outsourcing contracts, which will take effect June 2011. For those IT managers that still exist, most will be gone by that time. If they hire any additional people between now and then, they will only be used as (indirect) consultants until the new contracts are signed, then they will be gone as well. GM is trying to return solely to the automobile industry and get out of the IT, defense, mortgage, and any other non-automobile market.

Advice to Senior Management

Outsourcing may look like an effective cost-cutting measure, but the benefits will be short lived. There are multiple factors that will turn your short-term savings into long-term problems, including a loss of cost savings, customer satisfaction, and quality.