Genesys
3.8 of 5 114 reviews
www.genesys.com Daly City, CA 1000 to 5000 Employees

114 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

Excellent place to learn the ins and outs of the contact center market.

Senior Marketing Manager (Former Employee)
Daly City, CA

ProsGreat technology; reputation in the market; smart people; travel opportunities.

ConsLower than average pay; interference from Alcatel-Lucent (though Genesys was recently sold to a private equity firm). Carear advancement ignores until resignation letter submitted.

Advice to Senior ManagementMake sure employees understand the long-term game plan. Provide clear overview of who competitors are, what makes Genesys unique, and provide more collaboration opportunities with sales.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    3 people found this helpful  

    Clueless Management

    Anonymous Employee (Former Employee)
    Daly City, CA

    I worked at Genesys


    Pros: Great products, good sales force, loyal customers. Some really great people… Cons: Management is clueless: poor people management, no recognition other than for engineering, no sense of the workload created or the long hours most folks are… Advice to Senior Management: Pay attention to the sacrifices people are making; recognize all… No, I would not recommend this company to a friend More
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

    1 person found this helpful  

    Allows remote work

    Senior Technical Writer (Current Employee)
    Daly City, CA

    I have been working at Genesys


    Pros: Most work is done by email and LAN anyway, so it's… Cons: ALU absorption is diluting our process quality; our products will eventually suffer. ALU-imposed… Advice to Senior Management: ALU Top Guns: Drop the talk about how we must "abandon our silos" and get with the ALU philosophy, and consider why… Yes, I would recommend this company to a friend More
There are newer reviews on Genesys.

Worked for Genesys? Contribute to the Community!

Genesys – Why Work for Us?

Genesys helps companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. Since our inception… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Genesys reviews and ratings — including employee satisfaction and approval rating for Genesys CEO Paul Segre. All reviews posted anonymously by Genesys employees.