Genesys

  www.genesys.com
  www.genesys.com
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1 person found this helpful  

Best Place to be in the world. Best time to be at Genesys is now. Great things to come in the future

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Project Manager  in  Daly City, CA
Current Employee - Senior Project Manager in Daly City, CA

I have been working at Genesys full-time for more than 5 years

Pros

Great people!
Great culture and getting better!
Great support to focus on priorities
Great mission and vision
Excellent reputation in respective industry
Recognized as leaders in industry
Very smart people focused on doing whatever it takes to help customers

Cons

Need to do better job in defining clear and specific expectations for what success looks like in any given job
Need to improve on training, encouraging and rewarding good people managers
Internal communication needs to be improved
Need better 401k(US retiring program) benefits
Salaries not up to par with peer group

Advice to ManagementAdvice

Over communicate thru multi-channels. Validate that the intended message was received

Communicate more effectively

Communicate more efficiently

Open up opportunities to everyone to interview for new positions

Need better diversity in Executive Management team (CEO direct reports)

Better training to people managers on doing better job on managing people

Establish better career management programs and opportunities

Over communicate

Recommends
Positive Outlook
Approves of CEO

171 Other Employee Reviews for Genesys (View Most Recent)

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  1. 1 person found this helpful  

    Excellent place to learn the ins and outs of the contact center market.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Marketing Manager  in  Daly City, CA
    Former Employee - Senior Marketing Manager in Daly City, CA

    I worked at Genesys

    Pros

    Great technology; reputation in the market; smart people; travel opportunities.

    Cons

    Lower than average pay; interference from Alcatel-Lucent (though Genesys was recently sold to a private equity firm). Carear advancement ignores until resignation letter submitted.

    Advice to ManagementAdvice

    Make sure employees understand the long-term game plan. Provide clear overview of who competitors are, what makes Genesys unique, and provide more collaboration opportunities with sales.

    Recommends
    Approves of CEO
  2. 3 people found this helpful  

    Clueless Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Daly City, CA
    Former Employee - Anonymous Employee in Daly City, CA

    I worked at Genesys

    Pros

    Great products, good sales force, loyal customers.
    Some really great people work here
    Flexibility with telecommuting for most positions

    Cons

    Management is clueless: poor people management, no recognition other than for engineering, no sense of the workload created or the long hours most folks are working.

    Very insular management group - boys network. Promotions few and far between and definitely targeted to men.

    Genesys has been absorbed into Alcatel-Lucent and this has caused it to lose it's soul as a fast-moving, category leading software company - totally bogged down in the big corporate morass.

    Advice to ManagementAdvice

    Pay attention to the sacrifices people are making; recognize all achievements; try to maintain some of the software culture.

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for Genesys

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