Genesys

  www.genesys.com
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114 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Approves of CEO

1 person found this helpful  

Best Place to be in the world. Best time to be at Genesys is now. Great things to come in the future

Senior Project Manager (Current Employee) Daly City, CA

ProsGreat people!
Great culture and getting better!
Great support to focus on priorities
Great mission and vision
Excellent reputation in respective industry
Recognized as leaders in industry
Very smart people focused on doing whatever it takes to help customers

ConsNeed to do better job in defining clear and specific expectations for what success looks like in any given job
Need to improve on training, encouraging and rewarding good people managers
Internal communication needs to be improved
Need better 401k(US retiring program) benefits
Salaries not up to par with peer group

Advice to Senior ManagementOver communicate thru multi-channels. Validate that the intended message was received

Communicate more effectively

Communicate more efficiently

Open up opportunities to everyone to interview for new positions

Need better diversity in Executive Management team (CEO direct reports)

Better training to people managers on doing better job on managing people

Establish better career management programs and opportunities

Over communicate

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Excellent place to learn the ins and outs of the contact center market.

    Senior Marketing Manager (Former Employee) Daly City, CA

    I worked at Genesys


    Pros: Great technology; reputation in the market; smart people; travel opportunities. Cons: Lower than average pay; interference from Alcatel-Lucent (though Genesys was recently sold… Advice to Senior Management: Make sure employees understand the long-term game plan. Provide clear overview of… Yes, I would recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Clueless Management

    Anonymous Employee (Former Employee) Daly City, CA

    I worked at Genesys


    Pros: Great products, good sales force, loyal customers. Some really great people… Cons: Management is clueless: poor people management, no recognition other than for engineering, no sense of the workload created or the long hours most folks are… Advice to Senior Management: Pay attention to the sacrifices people are making; recognize all… No, I would not recommend this company to a friend More
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