There are newer employer reviews for Genesys

1 person found this helpful  

Becoming a fun place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Daly City, CA
Current Employee - Anonymous Employee in Daly City, CA

I have been working at Genesys full-time (more than 5 years)

Pros

Work - life balance is very good
Culture and spirit is very high since split from ALU
Greater communication across the organization (tho still needs work)
leader in the market -always striving for better but nice to work from a place of strength

Cons

No options, etc - not good for a Silicon Valley company striving to become "iconic"
No real advancement opportunities - not good for a Silicon Valley company striving to become "iconic"
Perhaps HQ is a better place than other locations - need to work on bringing the geographies closer
Daly City is not a pleasant place to work - offices are ok; but the neighborhood, amenities and weather aren't

Advice to ManagementAdvice

Look closer at what is happening internally
Put more than lip service to the goal of becoming iconic; especially wrt employees rather than product

Recommends
Positive Outlook
Approves of CEO

178 Other Employee Reviews for Genesys (View Most Recent)

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  1. 1 person found this helpful  

    Best Place to be in the world. Best time to be at Genesys is now. Great things to come in the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Daly City, CA
    Current Employee - Senior Project Manager in Daly City, CA

    I have been working at Genesys full-time (more than 5 years)

    Pros

    Great people!
    Great culture and getting better!
    Great support to focus on priorities
    Great mission and vision
    Excellent reputation in respective industry
    Recognized as leaders in industry
    Very smart people focused on doing whatever it takes to help customers

    Cons

    Need to do better job in defining clear and specific expectations for what success looks like in any given job
    Need to improve on training, encouraging and rewarding good people managers
    Internal communication needs to be improved
    Need better 401k(US retiring program) benefits
    Salaries not up to par with peer group

    Advice to ManagementAdvice

    Over communicate thru multi-channels. Validate that the intended message was received

    Communicate more effectively

    Communicate more efficiently

    Open up opportunities to everyone to interview for new positions

    Need better diversity in Executive Management team (CEO direct reports)

    Better training to people managers on doing better job on managing people

    Establish better career management programs and opportunities

    Over communicate

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Excellent place to learn the ins and outs of the contact center market.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Marketing Manager in Daly City, CA
    Former Employee - Senior Marketing Manager in Daly City, CA

    I worked at Genesys

    Pros

    Great technology; reputation in the market; smart people; travel opportunities.

    Cons

    Lower than average pay; interference from Alcatel-Lucent (though Genesys was recently sold to a private equity firm). Carear advancement ignores until resignation letter submitted.

    Advice to ManagementAdvice

    Make sure employees understand the long-term game plan. Provide clear overview of who competitors are, what makes Genesys unique, and provide more collaboration opportunities with sales.

    Recommends
    Approves of CEO
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