There are newer employer reviews for Genesys

Helpful (1)

Great People, tremendous market opportunity, so-so execution.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in Daly City, CA
Former Employee - Anonymous Employee in Daly City, CA

I worked at Genesys full-time (more than 5 years)

Doesn't Recommend
Negative Outlook
Approves of CEO
Doesn't Recommend
Negative Outlook
Approves of CEO

Pros

Very intelligent, passionate people. Fun work culture to be part of. Excellent pay, great travel opportunities, smart CEO. Now that they are not part of ALU, conditions should improve...eventually.

Cons

The fun culture also produces a lax culture in some respects. Development projects are routinely late. "Roadmaps" on products are years behind their original schedule and sales reps that haven't made their number in 2, 3 or even 4 years on occasion are still employed there. If you are in the "inner circle", you're golden. Gaining access, however, is extremely difficult and much more about who you're buddies with than what results you actually produce.

Advice to Management

Shake it up! The best management teams always seem to be formed by a combination of internal promotion coupled with the infusion of new blood (read "new ideas") from the outside. Several very senior people are in what could only be described as "step up" roles (meaning they have never done a job at this level before). While this is OK in limited quantities, it seems to be ubiquitous at Genesys.

I am quite sure their new private equity owners will recognize this. While everyone hailed the "liberation" from ALU as the best thing ever, many are starting to learn that private equity owners are not a "charitable organization". They demand performance on a very aggressive timeline. They are also aggressively cutting "fat" out of the organization. Unfortunately at the speed with which they are doing it, some very good "muscle" is getting cut along with it.

The new culture of performance will leave Genesys struggling for stability for the next couple of years. Eventually (and hopefully) this will settle out and they will find their way and capitalize on the market opportunity in front of them. In the mean time, I urge caution. If you are thinking of working for a long standing senior manager, use caution. I expect many will not make the leap to hyperspace successfully!

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  1. Helpful (1)

    Great benefits, good product. Great set of customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Marketing Manager in Daly City, CA
    Former Employee - Senior Marketing Manager in Daly City, CA

    I worked at Genesys full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible schedule, mature colleagues. Good resources to work with.

    Cons

    Location. Organization may be too big.

    Advice to Management

    less is more

  2. Helpful (4)

    mixed feelings :-(

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Daly City, CA
    Current Employee - Software Engineer in Daly City, CA

    I have been working at Genesys full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - tons of smart people
    - possibility to learn
    - interesting projects can be found
    - company has some growth momentum
    - partial telecommute possible
    - Open Time Off

    Cons

    - poor career opportunities
    - morale degrading without adequate salaries
    - questionable HR policies to introduce Open Time Off (2-day notice, no vacation balance compensation)
    - creative, while obviously the cheapest, team building approaches that do not work

    Advice to Management

    start paying your engineers market salary before morale is dead and before good specialists leave or get completely demotivated. it's demoralizing and insulting to hear 'why would I give you a raise, you are not leaving' from the top technical officer. you are facing a dead-end promising to hire crème de la crème (and pay accordingly) when the present talent is disgruntled with salaries and such a treatment from management.

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