Genesys
3.7 of 5 91 reviews
www.genesys.com Daly City, CA 1000 to 5000 Employees

91 Employee Reviews (View Most Recent)

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1 person found this helpful  

Good Work/Life balance.

Senior Principal Consultant (Current Employee)
Daly City, CA

I have been working at Genesys full-time for more than 3 years

ProsInnovative products that lead the contact center industry. All of us will go out of our way to make sure the Customer needs are met. At professional services, we build and implement large (> $1M) solutions for big enterprises (Banks, telecom companies, utilities etc).We get to work from home full time in any US city (Travel to customer sites as necessary).

ConsNot much in terms of career growth opportunities. Fairly static careers for all my co-workers and managers. Genesys is pretty much focused only on the contact center and maybe not for someone interested in fast growth sectors like Mobile Computing, Big Data and Machine Learning etc. They recently acquired companies to have products in the Cloud, but I don't see much of it in my line of work (yet). We HAVE to work from home full time!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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A good starting point (marketing ops)

Marketing Database Intern (Former Employee)
Daly City, CA

I worked at Genesys as an intern for more than a year


Pros: - The current senior marketing database manager permitted me room for growth. - Supportive of my success and gave me… Cons: - I did not have a grasp of our product despite being on the marketing team.. - Not much visibility if you're an… Advice to Senior Management: - Keep encouraging growth. It helps foster talent and success. … Yes, I would recommend this company to a friend More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

My overall experience with this company has been neutral, not great, not horrible.

Financial Analyst (Current Employee)
Daly City, CA

I have been working at Genesys full-time for more than 10 years


Pros: Plenty of room for growth, Competitive Salaries, Striving to go… Cons: HQ Location, Public generally unaware of product, older workforce No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More

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Genesys helps companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. Since our inception… Full Overview

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