Global Cash Access

www.globalcashaccess.com
There are newer employer reviews for Global Cash Access

2 people found this helpful  

It was tolerable, but not somewhere youd want to stay.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Call Center in Las Vegas, NV
Former Employee - Call Center in Las Vegas, NV

I worked at Global Cash Access

Pros

Some call center seniors are helpful, benefits okay,

Cons

No balance between business and personal life, lazy & careless management, hardly ever any opportunities to advance, dirty dirty place (bathrooms and break room)

Doesn't Recommend
No opinion of CEO

9 Other Employee Reviews for Global Cash Access (View Most Recent)

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  1. 2 people found this helpful  

    Rough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Facilities Manager in Las Vegas, NV
    Former Employee - Facilities Manager in Las Vegas, NV

    I worked at Global Cash Access

    Pros

    Centrally located in Las Vegas

    Cons

    The building is old and everything is falling apart. Furniture is cheap, chairs constantly needing replaced.

    Advice to ManagementAdvice

    HR acts like they run the entire place. Need other supervisors to ofset the need for HR to always be in your business. HR should not be in charge of Facilities.

    Disapproves of CEO
  2. 1 person found this helpful  

    Sinking reputation due to poor communication within its doors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at Global Cash Access

    Pros

    Good place to start with no experience in a call center, they will teach you 9 different types of calls to master.

    Cons

    If you do have experience, be prepared to be under paid and over worked. Senior Management does a great job in down talking normal employees and being counted as a number rather than a person. Over worked Supervisors and a manager who lacks the ability to communicate to everyone reporting to him. Lack of communication from tech support to the call center, billing department. And same goes for the 3rd party vendors. Overall the overpaid, lazy, Senior Management needs to be reconstructed and in dire need to improve their customer service to retain any remaining clients.

    Advice to ManagementAdvice

    Evaluate your staff, saving money is important. But so is a healthy team of departments. Evaluate how each department is performing, interview the middle management and entry level employees to determine if they are actually happy to represent the company. The worst thing to ever say to a group of people working for you is "that you just label each and all of them as a number vs a person, because you want to be fair."

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for Global Cash Access

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