Global Payments

www.globalpaymentsinc.com
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There are newer employer reviews for Global Payments

 

My tenure at Global Payments, Inc.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - American Express SetUp Representative II in Owings Mills, MD
Former Employee - American Express SetUp Representative II in Owings Mills, MD

I worked at Global Payments full-time (more than 10 years)

Pros

Great camaraderie amongst co-workers, good opportunities for cross training within any one department and also across departments. Pretty good chances for advancement within.

Cons

Some managers show outright blatant favoritism among their subordinates. Management in some departments aren't sensitive to workers' home life issues that may affect their need to alter their work schedules. Merit pay increases for "meets expectations" and "above expectations" reviews do NOT truly reflect a decent livable wage increase in my opinion.

Advice to ManagementAdvice

Some managers could really use cultural sensitivity training courses/seminars and about 90% of the management would benefit from periodically being required to attend remedial managerial training courses/seminars.

Recommends
Neutral Outlook
No opinion of CEO

65 Other Employee Reviews for Global Payments (View Most Recent)

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  1. 1 person found this helpful  

    Featuring the best technology of the 80's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Owings Mills, MD
    Current Employee - Manager in Owings Mills, MD

    I have been working at Global Payments full-time (more than 10 years)

    Pros

    Good benefits - 401k with matching up to 5%, immediate vesting; PC purchase assistance program; tuition reimbursement
    Good work/life balance (depending on your leadership)
    Fun people and laid back environment - until something blows up
    When your job is offshored, you're given 6 months notice and severance package w/ job finding services
    Free Douwe Egberts coffee and tea
    Onsite gym and cafe

    Cons

    No investment in technology. Most PCs are 5+ years old. They still run XP and Office 2003. The only reliable systems are the ones from the "green-screen" era and any web based tool crashes at least a couple times a week. Internal knowledge is not there to build or improve systems but will not spend money to fix it. Every project is done cheap instead of right.
    Lack of communication between various departments so everyone is always reacting to things other departments do.
    Focus on costs without looking at any long term impacts. The last few years have been cuts, offshoring and more cuts decisions made at executive level while front line has been left to "figure out" how to do more with less.
    Everything is reactive instead of proactive. Leadership is afraid to be the first to market or try something different than the industry

    Advice to ManagementAdvice

    C-level management that started with the company in 2001 has all turned over except for the CEO. The original group lived and managed by the company values; their replacements have nothing vested in these values and run their groups accordingly. The focus is entirely on the value of the stock instead of "go[ing] above and beyond for our customers and out people." It is almost impossible to "reward accomplishments and innovation" because it requires money to reward or innovate but the leadership won't spend it. Morale is terrible overall, especially from those who have seen the better days.

    Advice - invest (i.e SPEND MONEY and/or hire the right people) in infrastructure to help your employees do their jobs; focus on doing it right instead of cheap; act consistently with your company values

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Company filled with Bad Behavior

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Atlanta, GA
    Former Employee - Director in Atlanta, GA

    I worked at Global Payments full-time (more than 3 years)

    Pros

    Located in a nice building, free sodas

    Cons

    Full of people that just don't care. A lot of infighting. Very unorganized, unwilling to accept change, lack of confidentiality in HR, unwillingness to work between teams, management favortism, nepotism, friendship network, lack of processes, reactive not proactive, employees not heard, old regime that is complacent and not willing to stay up with technology, training, or ideas. Stop managing projects on post it notes

    Advice to ManagementAdvice

    Stop holding onto divisive, unproductive employees, and get rid of old school managers that cannot adapt to change. This company could be fantastic if you stop tolerating bad behavior of employees that hold all of the keys and therefore hold you hostage. Start from the top and keep removing until you get to the bottom and then rebuild.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Global Payments

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