There are newer employer reviews for Godiva Chocolatier

Helpful (3)

Good pay for managers, challenging work place

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Store Manager
Former Employee - Store Manager

I worked at Godiva Chocolatier

Doesn't Recommend
Disapproves of CEO
Doesn't Recommend
Disapproves of CEO

Pros

The pay was good for store managers, health benefits were really good, 50% discount for all employees on all items, got to eat free chocolate, customers enjoy being somewhere they want to be.

Cons

The product is highly overpriced, and you do feel guilty selling a $3 candy bar when they can go else where and get 3 or 4 for the same price. The brand name is tarnished, Godiva is now in major drug store chains, making a Godiva store obsolete. The sales goals were unreachable. They pushed "dipped" items (strawberries, etc) even in locations where the product didn't sell and have raised the prices on these to upwards of $7 to $9 for ONE chocolate covered strawberry. Constant emails all day from corporate and DMs. Constant floor changes with no extra payroll to complete them. When I was hired, I was told managers worked 40 hrs a week, then was scolded for not working the minimum 45 hrs required. Training is rediculous for all employees, too many videos, too many power point presentations and tests. An employee needs to shadow the store manager or senior person for at least 2 weeks before they are trained enough to be on their own. Store managers are required to go "door to door" and solicit outside businesses to purchase large quantities of chocolates to give as business gifts for employees and clients and if they spend over $600, they get a whopping 5% discount. Employees get 50% off anything, including a $3 candy bar! This is do be done on top of daily store manager responsibilities. It is also not an option, it is a requirement, in fact you are told by your DM if you do not get these large corporate sales, there is no way you will reach your sales goals.

Advice to Management

Upper management is completely clueless to what happens at the store level. They think because the name Godiva

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  1. Helpful (3)

    If I had known before I came here I wouldn't have come...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Godiva Chocolatier

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    chocolate, interesting people, small company, pay is good, benefits are middle of the road, some genuine people that are trying to make it a good place to work,

    Cons

    The image of the company does not reflect working for the company, "Ivory tower" syndrom is blatently obvious, NO accountability for project management or upper management on failures, techical managers lack tact and professionalism (be little employees, interpersonal skills lacking, impose on personal time/time off), Senior management is concerned about making money and not the quality of the product, not a leader in chocolate...a follower.

    Advice to Management

    Break down the ivory towers between groups and build bridges, live our way and don't just talk about it, put emphsis back on the quality of the product,

  2. Helpful (1)

    Could be far better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate in Toronto, ON (Canada)
    Current Employee - Sales Associate in Toronto, ON (Canada)

    I have been working at Godiva Chocolatier

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    the discount is pretty good
    fairly easy to get required time off as a student
    customers are loyal

    Cons

    management is lacking in many areas all over the district
    its who you know and not how good of an employee you maybe in regards to promotions
    the company can't seem to keeps managers in any of the stores
    new district manager is absent from the stores, and makes no attempt to get to know the staff beyond the managers, sales associates are completely disconnected from her

    Advice to Management

    get to know what is going on in your Canadian stores, they are disconnected from the company and mostly forgotten in general
    district managers and managers use the disconnect to their advantage and compnay loyalty suffers
    certain managers treat staff like garbage and due to the disconnect from the higher managers and staff the abuse conitnues without a place from staff to seek help and even when staff complains they are targetted by their own managers for dismissal
    SOPs are not company wide and it cheapens the brand

There are newer employer reviews for Godiva Chocolatier

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