There are newer employer reviews for Goldenwest Credit Union

Loans/New Accounts/Management

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Goldenwest Credit Union full-time

Recommends
Positive Outlook
Recommends
Positive Outlook

Pros

The company has good benefits including health care, dental, 401K and matching contributions, fun people to work with, good culture, service oriented industry.

Cons

Seems like the more job responsibility you got, the less you were paid. There are opportunities to cross sell to increase income but the base pay is ridiculous.

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  1. Helpful (3)

    The company expects a lot but doesn't give a lot in return.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller I in North Ogden, UT
    Former Employee - Teller I in North Ogden, UT

    I worked at Goldenwest Credit Union part-time (less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Good benefits- insurance, gym memberships, etc
    Most employees are super friendly
    Flexible with school
    Most members are nice

    Cons

    -Terrible base pay. Company claims you can supplement your income and make more per hour through their 'Cross Sell" program but unless you are dealing with loans on a daily basis its near impossible. Most members do not qualify for the products or services offered by the credit union and those that do qualify already are signed up for such products or services. The credit union is actually considered a low income credit union therefore as stated above most members do not have the finances or the credit to qualify. Once in awhile you would get a "sell" but its not enough to supplement the awful base pay.
    -Management can be rude and expect a lot from the employees beyond the job description.
    -Very strict on policies
    -Unfair treatment if there is a problem
    -Required meetings every week at branch (Generally a waste of time because they are a review of the emails that you receive throughout the week)
    -Required monthly sales meeting at corporate office (Also a waste of time, only the select few dealing with loans are ever recognized for sales, the rest of the employees do not have such an opportunity )
    -No extra pay for speaking another language, being a notary, training other employees, etc

    Advice to Management

    Management needs to lead by example in many aspects. They should not be the last to arrive and the first to leave just because they may be salary and not hourly. Management needs to help those below them in any way they can in a helpful manner rather than seeming bothered to help as seen in many instances and at many branches.

  2. Helpful (2)

    Goldenwest is for you IF you love to sell loans

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goldenwest Credit Union

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Most employees are pretty friendly. The company usually has some community-related project going on throughout the year. The benefits are not bad, reasonably competitive.

    Cons

    Goldenwest has a culture that is focused on sales. Everyone in the company from the guy who washes the windows to the upper management is required to sell loans. Part of your bonus depends on how much you sell. Everyone is required to make a "top 20" list of people they know who they will contact in the year and sell them a loan or other Goldenwest product. Bottom line: if you work at Goldenwest, expect to sell loans to your family and friends.

    And there is also "banker's day". Each day there is a goal set for the amount of loans that employees must "cross sell" to people they know or see coming into the branch. If the employees don't meet this goal, the following day will be a "banker's day". A bankers day means the dress code changes from business casual to dresses and skirts for the women and button up shirts and ties for the men. Every employee is required to dress up on banker's day or they are sent home (on their own time) to change into the appropriate attire.

    The goals change from day to day. Some days they are in the low hundred thousands. Other days they are a million dollars. Most days the employees meet the goals but there can be times where they have banker's day for several days in a row.

    In order to meet the goals, employees who directly deal with the credit union's "members" (or customers) are trained to always ask the customers if they would like to open a loan. I believe this is somewhat unique to Goldenwest as I have never been asked if I would like open an auto loan at a bank when all I want to do is deposit some money.

    Every month they have a meeting that every employee is required to attend. It used to be called "staff meeting" but they now call it "sales meeting". Usually employees put on a skit or two reminiscent of a high school assembly. The head sales manager takes up most of the time telling people what the goals are for the company and tries to motivate employees to sell more loans.

    They also have someone that calls your desk anonymously and asks you questions about the company's products. You are scored on how well you know the products, if you were polite to the person, if you called the person by name, and a few other factors. Everyone in the whole company gets these calls... not just the call center. Your score is a factor in your bonus.

    Pay also isn't going to be competitive with other companies around.

    Advice to Management

    Figure out what the members really want.

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