Good Technology

  www.good.com
  www.good.com
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2 people found this helpful  

Happy but anxious

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Good Technology full-time (more than 3 years)

Pros

Good Technology offers great comp plans. The office is inviting and caters to people being social with one another. The work life balance is awesome and the facilities team helps keep us all engaged with one another.

Cons

The door revolves fast. Recent M&A has people coming and going. This results is high anxiety because the people that know the products and services best are tenured and have the ability to go elsewhere and get compensated for it.

Advice to ManagementAdvice

Move quickly to consolidate our products and services. The company has invented so many technologies that they're forced to either stand their ground against competitors or pivot. The result has engineering and sales scrambling to keep pace.

Recommends
Positive Outlook
Approves of CEO

106 Other Employee Reviews for Good Technology (View Most Recent)

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  1. 1 person found this helpful  

    Fortunate to have the Opportunity to work at Good!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Sunnyvale, CA
    Current Employee - Anonymous Employee in Sunnyvale, CA

    I have been working at Good Technology full-time (less than an year)

    Pros

    Products are outstanding, feel very supportive by my new team and colleagues. Department open to new ideas..Leadership during these times are key, my Leader is really good on having a pulse on how the team is doing and takes the appropriate actions to keep us engaged.

    Cons

    As with any growing company, change is happeing all around us. Resources are tight given current conditions, however, I have experienced Leaders asking teams to communicate and prioritize requests to minimize burn out and ensure delivery of commitments. Very positive sign.

    Advice to ManagementAdvice

    Continue to make "values based" decisions that is right for the organization. Continue to maintain visibility with your employees. Stay the course.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Dissatisfaction is growing in the technical support organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Escalations Engineer (Tier III Technical Support) in Dallas, TX
    Current Employee - Escalations Engineer (Tier III Technical Support) in Dallas, TX

    I have been working at Good Technology full-time (more than an year)

    Pros

    Salary is good for this area. Flexible hours and the ability to work from home are appreciated. Everyone I work with at my level is reasonable and professional.

    Current CEO and former CEO have seemed very credible. Overall, the products we create solve problems in a good way.

    Cons

    In general , the management team is growing much faster than necessary. We get an email almost every week about a new employee with a title like "Senior Director" along with some abstract reason why the role was necessary.

    Regarding the technical support organization, directors are hired, then leave shortly after, or stay and hire someone else to provide direction. I now have several directors, yet am provided no direction.

    I don't see any opportunity for advancement at this location.

    Advice to ManagementAdvice

    Technical support directors:

    Solicit and listen to employee feedback. Implement changes to improve processes and morale. Focus on leading (providing direction) and not in details of customer incidents.

    Don't react to every customer who gets your email address and tells you his incident is more important that the hundreds of others.

    Regarding implementing changes, support is done at many companies and I'm sure methodologies exist that can be adopted here. Why try to develop our own?

    Recommends
    Positive Outlook
    Approves of CEO
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