There are newer employer reviews for Goodwill

1 person found this helpful  

Goodwill?

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Floor Associate/Cashier  in  Oakwood, GA
Current Employee - Floor Associate/Cashier in Oakwood, GA

I have been working at Goodwill full-time for more than a year

Pros

The customers and some of the staff in general are great. It's a close nit family.

Cons

all that really matters is making budget each month.

Advice to ManagementAdvice

take into consideration on your employees. They help you out in terms of making money.

Doesn't Recommend
Negative Outlook
No opinion of CEO

606 Other Employee Reviews for Goodwill (View Most Recent)

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  1. 2 people found this helpful  

    Pays decently, mostly forgiving and understanding of its employees, but ever-changing and lacks communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Manager  in  Jacksonville, FL
    Current Employee - Assistant Manager in Jacksonville, FL

    I have been working at Goodwill

    Pros

    Great pay for the type of work. You get paid $8.50 an hour to hang clothes all day or work the cash register. If your store makes its weekly goal, you can get bonuses of $25-$80 depending on your position. There are also contests periodically which, if your store makes good sales, can get you lots of "Goodbills" which you can spend at any Goodwill. Depending on your location, there is a surprisingly large amount of really nice things donated that, even though everything has to hit the sales floor before you can buy it, you still get to see the stuff first and sort of get first pick. They promote from within very often, and will transfer people to other stores in order to give them an available promotion as well. They train you in many different areas of the store too, so you don't necessarily have to do the same thing every single day. They are also known to give problem employees second, third, and fourth chances before firing them, so it's pretty difficult to lose your job there.

    Cons

    Transportation is a nightmare. They can't hold onto drivers, their trucks constantly break down, and they can't figure out how to make an effective truck schedule. Sometimes takes them way too long to fire some lazy employees who don't do their work properly. Oftentimes, instead of firing you, they transfer you to another store, I guess just to see if you fit in with any other group any better. That means the problem doesn't really get dealt with, it just moves. They change their policies all the time too, and they don't have a great system for notifying everyone of the changes. They'll send an e-mail out describing how they want something done, but they won't fully explain themselves, then get mad whenever they get confused responses from managers. Then they'll send another e-mail out further explaining it, and finally after everyone gets it right, they change their minds and say they're going to stop doing it that way now and to go back to the way it used to be.

    Advice to ManagementAdvice

    This is still a fledgling company that has come a long way even in the few years that I've been working here, but they still need to catch up to the times more. I would suggest that they hold off on opening so many stores and start putting more of that budget money to buying proper equipment, like better trucks with functional lift gates, a better trash compactor that doesn't break down every other month, and more Dandux. Also, corporate doesn't seem to understand very well how the retail stores work. If they got into the stores more and worked with us, or at least watched the cameras more, they might see a lot more the areas that need improving. Getting the regional managers to work in the stores more would help also, and they could report back. The regionals tend to have favorite stores that they visit often, neglecting some of their other stores.

  2. 3 people found this helpful  

    Unfair management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager  in  Phoenix, AZ
    Current Employee - Case Manager in Phoenix, AZ

    I have been working at Goodwill full-time for more than a year

    Pros

    Very rewarding to work withe people with disabilities. Pay is about the same as other nonprofits. Good place to learn social work skills. Easy to get hired on.

    Cons

    Management is very unfair particularly with its hiring and promoting practices. Rarely if ever is the person be suited for the job hired. Instead the "teacher's pet" is promoted instead.

    Advice to ManagementAdvice

    Have HR take over the hiring and promotions so it is out of the hands of the department managers that show such favoritism.

    Doesn't Recommend
    Negative Outlook
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