There are newer employer reviews for Goodwill
There are newer employer reviews for Goodwill

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Great Place to Work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Cashier in Seattle, WA
Former Employee - Cashier in Seattle, WA

I worked at Goodwill full-time (More than 3 years)

Recommends
Positive Outlook
Recommends
Positive Outlook

Pros

Great people to work with.
Opportunities to learn and grow.
Work supports classes to help community members get jobs.

Cons

Shift work. Days/nights/weekends.
Schedule is not flexible.
Pay starts at minimum wage.

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  1. An excellent experience that rewards hard work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wares Producer
    Current Employee - Wares Producer

    I have been working at Goodwill part-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Ability to get promoted for talent, rewards for going above and beyond. The management has been very nice to me and worked with my school schedule and life circumstances to help me. If you do your job and actively try to do what you've been hired for, you should do fine.

    Cons

    Very high turn over rate - never really know when people won't be there anymore.

    Advice to Management

    Keep improving. Nothing in particular is bad, but it can always get better.

  2. Helpful (1)

    Horrible Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Houston, TX
    Former Employee - Assistant Manager in Houston, TX

    I worked at Goodwill full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    They do hire some people, especially those with criminal backgrounds, who would find it difficult to find another job.

    Cons

    Terrible pay which is far below industry standards for similar work. No regular employee reviews or raises. The Houston chapter even pays less than many other Goodwill chapters in other markets. Unpleasant work environment. Management uses fear and intimidation to motivate employees instead of team building and positive reinforcement, resulting in high turnover and unhappy employees. Bureaucratic micromanaging by an upper management/operations team that has a very poor understanding of normal retail operations and procedures. These people have no understanding of Retail 101, so if you're an experienced retail professional you will have a very hard time fitting in here. They are not open to suggestions on how to improve their operations because they don't have a clue how bad their retail operations really are. The stores have terrible customer service and most of their management doesn't even have a proper understanding of what good customer service is. They throw away tons of perfectly good sellable merchandise because it didn't sell in the very limited amount of time they give an item to sell before they trash it. They could donate it to other charities, clearance price it, or auction if off like the Salvation Army does but instead they force the employees to destroy it. And no, the employees are not allowed to take any of it, it just goes in the trash. They are a wasteful, mismanaged company with very little regard for their employees in spite of their supposed mission. Most employees are very poorly paid while the top executives are making huge six figure salaries.

    Advice to Management

    Pay all your employees liveable wages. You will never keep any talented retail management people in your organization unless you increase the level of pay and improve the work environment. Learn to listen to your employee's suggestions and concerns.

There are newer employer reviews for Goodwill
There are newer employer reviews for Goodwill

See Most Recent

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