There are newer employer reviews for Grand Circle

 

I liked it a real lot

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Travel Agent in Boston, MA
Former Employee - Travel Agent in Boston, MA

I worked at Grand Circle full-time (less than an year)

Pros

Friendlyemployees and a great product.

Cons

Too soft on selling. Weird Corp. culture.

Advice to ManagementAdvice

Carry on with your plan

Doesn't Recommend
Negative Outlook

51 Other Employee Reviews for Grand Circle (View Most Recent)

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  1.  

    What a biased joke this company is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Traveler Support in Boston, MA
    Former Employee - Traveler Support in Boston, MA

    I worked at Grand Circle full-time (more than an year)

    Pros

    You do get to take advantage of travel (sometimes for free depending on what's being offered), associate deals (which aren't too bad), some people are pretty cool

    Cons

    Their "values" system is anything but. If you do one wrong thing, they hold it against you forever, no job security, no loyalty to associates. They take fresh out of college kids and promote them immediately based on inexperience but because they "like" them (so your supervisor will be a 22 year old kid with no previous job experience), the micromanaging is ridiculous, they allow the opinion of cranky old people to determine whether or not you are capable of doing your job

    Advice to ManagementAdvice

    To the management of the call center: Wake up and see that you have a bunch of unhappy associates. People want to work for incentives and money, not for a $10 gift card. Instead of taking 2 hour lunches, take a moment and realize that just because associates may "hit their numbers" or have a way with words to pax (GCT's code for travelers) doesn't mean they are a "top performer". So many "top performers" don't know the basics of the job yet they are given the most opportunities to succeed. To penalize associates for not asking people where they want to go for their next trip in the next 12-18 months is stupid. How about was the traveler's issue resolved? Did the associate do all they could do to deliver good news to your stupid policies? Someone needs to stand up to Alan Lewis and tell him and his executives to sit with sales and traveler support associates and fully understand the crap that we deal with. A serious revamping is needed in TS. Management is the worst that I have ever experienced as well as some of the most unprofessional people I have ever worked with. They offer free trips when you hit 10 years but with the way this company operates, most people won't reach it. Then they wonder why there is such a high turnaround?!?!?!

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Boston, MA
    Current Employee - Intern in Boston, MA

    I have been working at Grand Circle as an intern (less than an year)

    Pros

    Very relaxed and friendly culture. Everyone knows how to balance work and their personal lives. Everyone is a team player and interested in working together.

    Cons

    Lots of team bonding which is only bad if you do not like performing extracurricular activities with your work peers. Other than that, there are really no cons to working at Grand Circle

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    No opinion of CEO
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